mHelpDesk vs Infrrd

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Infrrd

Category: Task Management Tool

Industries: Communication, Business

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Infrrd

They always care for the products and solutions that develop. They are constantly sending reports and sharing useful information. They are really good partners and I highly recommend work with them.

Carlos Felipe V.

About Infrrd

Infrrd removes digital transformation bottlenecks caused by manual data entry and performance limitations of OCR. Our Intelligent Document Processing platform helps you maximize straight-through processing, and our template-free approach outperforms OCR when there are many document types and variations. Infrrds unique ML-first approach can automatically extract data from documents with complex visual elements, such as images, tables, graphs, handwriting, symbols, logos, and rubber stamps.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Infrrd reviews

Automating manual data entry work for RFP documents

- Alex J. CEO

100 % satisfied

- Greg Y. Operations analyst

Great for clients to upload receipts

- Brian G. Consultant

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Infrrd

Pros
They can extract data that other traditional OCR companies cannot
Things like stamps, handwritten notes and complex table layouts.The API
The easiness to comprehend it.
Cons
Data Review UI - it needs to be redesigned and made a lot more user friendly
Using Postman to test online has provided some difficulties

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