mHelpDesk vs iOFFICE
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We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Overall iOffice has been a great addition to our office as a way-finding and space planning tool, however iOffice feels like it was designed for smaller office with low volume of floor plan and occupancy changes. Office does not seem scalable for companies that are moving people around frequently or making updates daily, as it lacks the ability to make mass changes, and there's no way to preview the floor without having to publish it to the live site. There is also a lot of limitations to syncing iOffice data with other existing platforms that our company uses, and requires extra API development internally just to build connectors for instant updates.
With iOFFICE's facility management software, you have the resources you need to facilitate more effective operations. You'll be able to better utilize space, lower costs, access relevant data and increase transparency across your organization. iOFFICE's facility management software is modular, allowing you to implement and price IWMS solutions specifically tailored for your company and your business's specific needs.
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
We now have a space plan for growth and can manage seating/employee and manager expectations, new hires, tracking vehicle information as well as allergies, birthdays, start date, etc.
- Erin M. Sr Administration
We have not yet gone live with the software yet as we are currently implementing the Space and Moves module. Our goal has been to automate many of our processes related to Space, Moves, Hoteling Reservations and Service Requests. Prior to going live we are seeing positive improvements in the system that will help us to get rid of multiple outdated spreadsheet and inaccurate space data and the ability to easily track moves and report on the data.
- Sara B. Team Lead | Senior Facilities Design Project Manager
Having all my systems under 1 umbrella makes things easier for me the Facilities Manager and also our Legal and AP team as well. One system, one contract and one invoice. Before ioffice we had several systems which was a pain to manage, train and maintain. I also like how ioffice finds more inovative ways to enhance our experience and help us better manage our Facility. I'm currently looking into sensor tech and way finders for our new expansion floor and current office. After the conference I saw potential to enhance the experience of our staff by using this technology. ioffice continues to make improvements and makes me look good by incorporating the new tech to our Facility.
- Russell B. Facilities Manager
|The automatic linking with HomeAdvisor worked well usually|
|When it did, sending out text message alerts for new leads was a nice feature|
|Useful helps us on a daily basis keep track of our estimates and appointments|
|It was extremely easy for our employees to use when they had issues that were IT related|
|Made it extremely easy to track all the open tickets of issues across the state|
|Being able to automate is a great feature for our business."|
|Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support|
|Terrible Customer Service from the beginning|
|They entered all our information for us to get started and then it took months for us to get it the way it would work for us|
|Inventory does not sync well with Quick Books|
|Customer portal has lame search features for my customers|
|At times, there seems to be a delay in the connection."|
|I like to see that all of the information is being captured live|
|I also like that I can go into the system day or night from home or on a trip because the system is web-based|
|IOffice is a great solution for our workplace team|
|We like the fact that we can tie in all our main functions like asset management, package tracking system, visitor check in system and our space manager system all under one umbrella|
|The options and flexibility with the space manager|
|The ability to swap easily between different viewing modes to see which department sits where, and then to see the occupancy."|
|The pinger takes a while to load and then it disappears|
|The mobile conference room finder still needs a bit of work|
|It can be a bit pricey, a few feature are missing that i would prefer to have|
|It can also be hard to find the software in a physical format|
|Maintenance of floor plans is tedious: does not support xRefs in CAD files, SoftSpace only runs on PC/Windows, floor plans cannot exceed 999kb or it will load really slowly|
|Unfortunately we have dealt with constant bugs ever since we started using this product over a year ago."|
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