mHelpDesk vs Kanban Tool
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Kanban Tool
I love this tool. It's exactly what I need, and customization is a breeze. If you're new to task boards and/or have a smaller, simpler team or workflows, start with this before you dive into the deep end with Atlassian or other products, especially if your focus is more on "seeing the big picture" than keeping a detailed log of work across a large number of team members
Alex G.
About Kanban Tool
Kanban Tool is a project management platform that enables users to visualize and organize their workflow. The solution offers real-time team collaboration tools and helps organizations to manage project tasks, track deadlines and allocate resources using digital kanban cards.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Kanban Tool reviews
Use in combination with Todoist, combining it through Zapier. This way I have the best of both worlds and I manage the work using few resources.
- Mariano P.
This is the best tool I can find for the task I wanted to achieve in my organization. We don't really use this as Project Management, rather we use it as Todo List for employees and the Kanban Board makes provides swimlanes which we assign to employees and they can add their tasks and prioritize them. This tool has been a great help to our daily task management.
- Prem R.
My overall experience has been good, quick setup, customization, and the support group was very responsive to any challenges I experienced with the product.
- Isaiah M.
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Kanban Tool
| Pros |
|---|
| A good PM application for increasing efficiency on your work |
| Like a lot of people, I've been working from home more often, sometimes going into the office once or twice a week |
| Multi-language support is also available and cross app implementation (including a mobile version for Android an iOS) makes it a very rich and powerful tool." |
| Cons |
|---|
| The only little complaint I have is that unless you log in, you can't easily see all the changes that have been made |
| There is no available setting for a target column related to due date |
| The calendar on the right is small, it would be usefull to be able to open it in another window." |
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