mHelpDesk vs KiBiz
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for KiBiz
Most of the problems we have experienced for our organization stem from our modifications that we required to fit our model, forcing us to go through a few tweaks before getting it right. This adds cost. On the flip side, the staff with KiBiz will work with you any way possible to help you achieve what you are looking for; providing you with a product to fit your needs at still a lower overall cost than purchasing other major ERP software that can be extremely costly.
Karen C.
About KiBiz
KiBiz is a customizable Claris FileMaker Pro-based multi-user affordable CRM, ERP business management and accounting system that runs on PC and Mac. KiBiz fosters greater productivity and efficiency by managing contacts, staff, sales, inventory, purchasing, fulfillment, invoicing, payments, accounting and much more. Easily access your data remotely and have your customers enter their orders on the web, or on a mobile device. Increase eCommerce with automation connecting to Shopify or WooComerce.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
KiBiz reviews
KiBiz System was able to customize our program for our distribution of bakery products, using file maker. Some key features that the program allowed us to do was creating standard customer orders with the ability to make daily overriding changes including printing, emailing and E-faxing customers invoice by routes. Kibiz program contains features that allows us to apply payments and make customer weekly statements. Kibiz has been able to customize the program to meet our needs and has a great customer support team.
- Anthony F. Owner
The software is so customizable and easy to get tutorials on.
- Charles C. Project Manager
Frustrating!!! Time Consuming, Inflexible, no good report unless you are paying lot of extra fees.
- Effie N. Co-owner
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
KiBiz
| Pros |
|---|
| Great experience with these guys |
| They have an efficient process with video chatting to make your system the way you want |
| The software is so customizable and easy to get tutorials on |
| The software and team were helpful and critical to the business |
| We like the ease of scanning out and in our rental props." |
| Cons |
|---|
| Most modifications are minor but we did have a few costly changes, but still within reason for what the product will end up saving you over time |
| Most of the problems we have experienced for our organization stem from our modifications that we required to fit our model, forcing us to go through a few tweaks before getting it right |
| Wrong Calculation : sometimes, I put the Sales / PO quantity in the file, it does not calculate |
| I had one sales transaction that I put item number, but the selling price did not show up |
| This a serious problem that exposes our internal business/cost structure to our customers and vendors." |
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