mHelpDesk vs Knack
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See the best product reviews, compare products, read reviews, and more.
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We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Fantastic. We had worked to solve problems for no less than 24 months prior to our introduction to knack. From the time we started with knack we had a minimum viable internal product within 90 days and a customer facing web-portal (providing sales, project, and invoice detail) in 180 days. With knack we have have saved an immeasurable amount of time and resource.
Knack is a no-code development platform that anyone can use to create custom, data-centric apps. Build a CRM/Lead Manager, Membership Directory, Project Manager, Inventory Manager, Quote/Order Manager or HIPAA compliant app! Features include workflow rules, user permissions, email alerts, forms with logic, images, and file storage. Embed any app in your website for a branded experience. Built for desktop and mobile!
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
This system worked well for what we needed this year. The main need was to create a system to enter and track points from our various members for year-end awards. This was a complex system to build because of the many different categories involved, and so far Knack has handled it. Building the system was extremely frustrating at times, as fields and properties would sometimes refuse to update, or the system would just hang and not do anything. I have built other apps with much the same issues. Customer service was initially helpful but now seems to ignore my requests for looking into bugs even after multiple attempts to have them resolved. We are on the middle tier plan. For example in one of my apps, the app simply hangs if I sort a certain table by one of the fields. Their answer was to not sort it by that field when using the app. I have also had records that should have been deleted not be deleted. I have put my own stop checks into the app and have not had any corrupted data as of yet, but the issues I've had do concern me.
- Leanne W.
Game changer. Cant imaging our business without it. The speed in which we can develop apps to run companies is unmatched. We have tried to find a replacement, there isn't one. Also a big bonuses is how quickly this scales. We run family owned plumbing operations up to globally companies operating in several countries all from the same platform with no need of expanding local server resources.
- Patrick A.
Knack allowed us to set up our own "app" by creating a simple database with a front end for users. With limited resources for programming, I learned how to run the builder myself and set the program up for my team. Our Operators enter production data through the interfaces and we've been able to make the system work well enough that I do not need to enter into the builder to fix data errors. Our production managers use their custom interface to ensure records were entered correctly on a daily basis. This eliminated a huge amount of physical paperwork. It also allowed me to have summarized plant performance by a set time on the following production day.
- Andrew C.
|The automatic linking with HomeAdvisor worked well usually
|When it did, sending out text message alerts for new leads was a nice feature
|Useful helps us on a daily basis keep track of our estimates and appointments
|It was extremely easy for our employees to use when they had issues that were IT related
|Made it extremely easy to track all the open tickets of issues across the state
|Being able to automate is a great feature for our business."
|Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
|Terrible Customer Service from the beginning
|They entered all our information for us to get started and then it took months for us to get it the way it would work for us
|Inventory does not sync well with Quick Books
|Customer portal has lame search features for my customers
|At times, there seems to be a delay in the connection."
|With knack we have have saved an immeasurable amount of time and resource
|This system worked well for what we needed this year
|The main need was to create a system to enter and track points from our various members for year-end awards
|Easy to provide ROLE based access to different inputs, views and reports
|Super documentation and templates to learn from or get you started."
|We had worked to solve problems for no less than 24 months prior to our introduction to knack
|We run family owned plumbing operations up to globally companies operating in several countries all from the same platform with no need of expanding local server resources
|We have lost a few jobs because of this
|Need some sort of mobile app that connects to these databases."
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