mHelpDesk vs Kontent.ai

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Kontent.ai

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Scale

USD $2,499/month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Kontent.ai

Kontent.ai works with so many different tech stacks from .NET, React, Angular, PHP, Android, etc. The Developer documentation is robust and getting started with the solution is very easy. My experience with the AE working with our company was phenomenal as he was incredibly responsive in helping get all our questions resolved. Additionally, the ability to utilize the developer mode for free during evaluation allowed us to create a solid POC before moving forward.

Stephen .

About Kontent.ai

Kontent.ai is the modular content platform that enables marketers and developers to plan, create, and deliver experiences that look and feel great on any channel. Focused mainly on large, global enterprises, Kontent.ai's headless flexibility allows developers to work with modern technologies, composable AI, and the frameworks of their choice. In parallel, marketers enjoy easy content production, content reuse, and real-time collaboration and approvals.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Kontent.ai reviews

It is easy to use the tools in Kontent, the changes are showing up even faster, and is easy to explain to other people about how to use it since it is usable and user friendly

- Maria Paula S. Cohen Information Booth Assistant

It's super simple to model content as a semi technical business user. I love that I can get things started by building new models based on the marketing or business goals but also have my hands on how it works to ensure it will be easy to maintain. Having a tool likes this helps bridge gaps beetween business and IT.

- Michael D. Principal Business Analyst

Great Design, well-thought-through content types elements. web spotlight is great. SDK support is good enough, type support for typescript is helpfull.

- Balu V. Principal Software Engineer

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Kontent.ai

Pros
Best support I have ever had, super competitive team, instant replies
Feedback is very welcomed
Good customisation is now possible of the CMS editor
Competitive pricing model with the other contenders in the marketplace
Usually pain-free and successful
Helps me achieve my objectives with minimal fuss
Kontent is an awesome Headless CMS and great for content editors and developers."
Cons
In really complex scenarios admin UI is starting to be a little confusing
Admin UI is available only in the English language, which is sometimes a problem for our Czech clients
Everything that was strange to me before, they fixed or changed very quickly, so nothing at the moment
Reliance on dev for the smallest of changes takes functionality out of CMS
To get basic functionality you must pay a lot of money for Web Spotlight and it's still quite limited
The price tag is quite high and there is no "cheap" option - so this obviously targets mid to high "tier" companies
No cheaper option for small companies or private users."

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