mHelpDesk vs Laserfiche

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Laserfiche

Category: Task Management Tool

Industries: Education, Marketing, Business

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Laserfiche

The only positive thing I've experienced with Laserfiche is that it's reliable for storing documents and I can automatically see recently saved items without having to constantly refresh, but that's about it. It can store a lot but so can a lot of other data storage softwares that I've used in previous years. There are definitely better and more user-friendly programs out there.

Nathalie M.

About Laserfiche

Laserfiche is the leading global provider of intelligent content management & business process automation. Through powerful workflows, electronic forms, document management & analytics, Laserfiche eliminates manual processes & automates repetitive tasks, accelerating how business gets done. Laserfiche pioneered the paperless office with enterprise content management more than 30 years ago. Today, Laserfiche is innovating with cloud, machine learning & AI to enable organizational transformation.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Laserfiche reviews

Overall great experience. Would highly recommend!

- Joel H. Business integration Manager

Once I learned how to use this software, I loved it! It took a bit of time, but now that I know it, it is great.

- Kathy Q. HR Generalist

Being able to find records at your fingertips, not having to get up and search through old dusty file cabinets, and locate records quickly. I love that the public can also search weblink and get the documents they are looking for. Weblink has made our Public Records requests go down tremendously. Laserfiche has been an excellent tool for us, saving time, money and space.

- Roxanne P. Archives and Records Technician

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Laserfiche

Pros
I have been using Laserfiche in some form for over 12 years
I appreciate that it allows the user to organize information in a way that is meaningful to them
I like how much memory and capacity for storing information this program has
It is also very easy to add and rename documents in each client file
We had several paper based processes and the piles of paper was taking up a huge amount of our office space
Laserfiche has been able to store all our paper documents in digital format
Great way to distribute documents for signature authorization
Also great for document control and access."
Cons
Doing ediscovery from Laserfiche and it is a terrible products
I have had troubles with inserting a document in the finished file in the destination folder
It will not allow me to scan from there and add more pages
I've had Laserfiche for 2 years now, and I'm still struggling to get it fully operational
Sometimes hard to come up with a consistent process
Not a Laseriche issue, more of a company issue."

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