mHelpDesk vs Odoo

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Odoo

Category: Task Management Tool

Industries: Education, Marketing, Business, Financial

Pricing

Odoo ERP

$24 / user monthly

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Odoo

A simple menu that can be accessed through any device is a very pronounced advantage when compared to other ERPs. This makes it easier for us to be able to access and work on a mobile basis. In addition, the total cost of Odoo is considered quite cheap for an ERP with good integration capabilities

Aulia D.

About Odoo

Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget).

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Odoo reviews

Odoo is an open ERP system. so it's easy to customize as per need. Odoo already provides lots of apps like sales, purchase, inventory, and POS which are very useful and easy to handle. From small-scale industries to Multi-National companies you Odoo ERP System.

- Mayur M. Software Engineer

I was mainly using the software for a small business with emphasis on customizable, editable invoices and simple accounting. The software DOES this, but it is such a complicated process that it honestly began to get on my nerves to the point that I stopped using it.

- Summer A. Pet transport specialist

Very user-friendly and easily manageable

- Ranjana A. Vice President Human Resources

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Odoo

Pros
Its brilliant, having experience with few ERPs in my 20 year career i found Odoo is the best
It perfectly supports Importing, exporting or migration from another ERP
Transactional control, tracing over network is available, secured platform for business
Personally, I'd love to be a contributor to the Open Source portfolio of features and products (if only I had the time)
I love the most is the business function inside odoo, its object link with each other such as sale, inventory, and alot so on, I have been using this until now i want to be a partner with odoo."
Cons
Partner! partners! partners
No business experience, very young developers with no experience, alot of customization that make odoo worthless afterwards, alot of mony to implement and customize
Second thing is when there is any error in py file sometimes it fails to give exact error
The initial implementation was painful to say the least
The time it took me to learn how to use it and to training my teams but I feel it would be the same with other companies or even worse."

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