mHelpDesk vs Omni CMS

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Omni CMS

Category: Task Management Tool

Industries: Business, Educaution

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Omni CMS

With Omni and Tether, this was probably one of the nicest integrations I’ve ever done with a blockchain asset. Having the original bitcoin RPC on top of the additional commands was exactly how it should be.

Matt

About Omni CMS

Omni is a platform for creating and trading custom digital assets and currencies. It is a software layer built on top of the most popular, most audited, most secure blockchain -- Bitcoin. Omni transactions are Bitcoin transactions that enable next-generation features on the Bitcoin Blockchain. Our reference implementation, Omni Core is an enhanced Bitcoin Core that provides all the features of Bitcoin as well as advanced Omni Layer features.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Omni CMS reviews

SLU has made the right choice with OU Campus. We hit the ground running after implementation and have been a satisfied customer for six years. System is solid and reliable, and support is prompt and helpful. Would choose OU Campus again, given the choice.

- Mark R. Director of Web Services

Omni has a wide variety of softwares that tackle all aspects of business and can interact in a unified solution

- Roger B. Regional Sales Manager

best part is All in one thing where in u will get all the solutions at one place which is very very useful

- ARUN C.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Omni CMS

Pros
We feel we have an exceptional partnership with the vendor and have a great opportunity to have input on the key features needed in the new releases
We hit the ground running after implementation and have been a satisfied customer for six years
System is solid and reliable, and support is prompt and helpful
They are very customer-centric and provide outstanding support going above and beyond what is needed to make their customers successful
We've had a great 7-year experience with Omni CMS so far, and adoption at our institution has grown significantly in that time."
Cons
Templates can be difficult to generate from scratch without some in-depth xml and xslt training
The XSLT programming language is not common in the industry, and it is very difficult to hire developers familiar with it."

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