mHelpDesk vs OnTask

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

OnTask

Category: Task Management Tool

Industries: Marketing, Business, Education

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for OnTask

This service is allowing our business to take paper workflows (in our case, HR documents) that we were hindered from filling out due to the COVID19 related work from home transition. We're now able to quickly and efficiently provide processing of these critical documents

Brandon V.

About OnTask

Your business, simplified. OnTask is a cloud-based, no-code workflow automation solution that allows you to take control of forms, documents, and processes at your business. OnTask gives visibility into vital processes, reduces time spent on paperwork, and keeps teams connected regardless of remote work. HIPAA, SOC2, and FERPA complaint; OnTask is a secure way to gather customer data, fill forms, automate workflows, generate reusable documents, and collect legally binding signatures

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

OnTask reviews

Today, we use OnTask for one-off agreements as well as templaterised agreements. OnTask has made this so easy to do.

- Manoj R. CEO

OnTask has a good customer support team that helped me with the whole setup of my workflows. That made the process easy and less stressful for me. They tested the workflows before we went live and even followed up with me to see how everything was working.

- Jill D. Payroll Specialist/Superintendent Assistant

We've enjoyed using OnTask and have received great customer service all along the way. As customer support manager, that part is very important to me!

- Pat S. Customer Support Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

OnTask

Pros
The reason I felt compelled to write this review is that their partner program is excellent and their customer success team is passionate and top-notch
I am so thankful we made the decision to go with on Task
The entire experience from purchase, to set up, to use has been easy
It has been overall good, and gets better each day
Super helpful getting people checked in and out of our studios during filming."
Cons
Our business has become more predictable and our processes no longer slow us down
Getting started was somewhat confusing at first
As it evolves, it is becoming feature-rich
I was impatient in the early days when it lacked some of the functionality I was after
Drop downs with options in a "Fill and Sign
Grouping of check boxes."

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