mHelpDesk vs OrangeScrum
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See the best product reviews, compare products, read reviews, and more.
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We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Unifying the team, creating accountability, better organizing projects and tasks, creating threads in tasks that help keep stories recorded.
Orangescrum is an all-in-one Project, task, and collaborative work management software for teams of all sizes. Organize your projects, teams, and tasks in one place with productive features like Gantt chart, Time log, Kanban View, Daily Catch-Up, Recurring Tasks, Project & Task templates, Invoicing, etc. Orangescrum has project planning capabilities of milestone/task group tracking, task status tracking, priority setting, document sharing, timeline mapping, and Invoice management. It has integrated with Slack, Google drive, Google calendar, Dropbox, Zoom, Zapier, One-drive, SSO, and Github and in addition to its inbuilt in-app chat and mobile apps for collaboration on the go. Orangescrum has a cloud, cloud self-hosted, and Open Source Enterprise editions with multiple features. In the cloud edition, there are so many advantages like no installation required, integration with your favorite apps, scalability and regular upgrades, unlimited projects, and tasks, 24X7 online help (helpdesk, forums, and videos), mobile-enabled project management (iOS and Android) The Cloud and Self-Hosted editions are alike in their feature offerings and allow from 10 to unlimited users, projects & tasks. The Open Source base code is completely Free for download and customizable as per users' requirements. Here is a quick Orangescrum feature snapshot - ● Easy Project Planning and Assigning. Assign, schedule, collaborate and track tasks ● End-to-End Task Management and Automated time tracking for your team ● Resource Management and check your Resource allocation, availability, and utilization ● Automated Time Tracking and Schedule and create task dependencies ● Create your own workflow as per your business requirement ● Create, save and send accurate invoices to your customer/client. ● Information-rich Kanban view for TO DO, In Progress, and Pending tasks ● Get instant email notifications and reply on the go ● Get daily team updates right in your inbox with Daily Catch-Up ● Easy to collaborate and brainstorm ideas, seek reviews & approvals instantly with the in-app chat
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
The biggest bonus for me is the sheer simplicity with which I or my clients can quickly raise tasks and can then stay in the loop as to progress & status. It is the life-blood of my company without which I would struggle to keep track of the work.
- Justin P.
Ease of implementation is a powerful factor on thi software. It is very easy to manage, support most of features needed by any company. There are many add-ons you can get for an affordable price. UI is pretty good too
- Jose U.
Our agency has been through just about every other project management platform there is. Seriously, mention one, and we have used or at the very least demoed it. The ones that we liked were crazy expensive, and the ones that were more reasonably price were only a little better than excel. OrangeScrum has a delightful blend of affordability and features. I love the dashboards and views that are available. The Kanban view makes it easy for our teams to coordinate. I can take the resource manager and better coordinate the timelines/deadlines for our clients. One unique feature that I have come to love is the "Daily Catchup" which allows me to get an automated summary of everything that was accomplished by my staff during the day. We are not a large company, but sometimes managing team and daily tasks can get a little unwieldy.
- Max J. J.
|The automatic linking with HomeAdvisor worked well usually|
|When it did, sending out text message alerts for new leads was a nice feature|
|Useful helps us on a daily basis keep track of our estimates and appointments|
|It was extremely easy for our employees to use when they had issues that were IT related|
|Made it extremely easy to track all the open tickets of issues across the state|
|Being able to automate is a great feature for our business."|
|Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support|
|Terrible Customer Service from the beginning|
|They entered all our information for us to get started and then it took months for us to get it the way it would work for us|
|Inventory does not sync well with Quick Books|
|Customer portal has lame search features for my customers|
|At times, there seems to be a delay in the connection."|
|Time tracking of individual resources on tasks|
|Daily resource utilization|
|Easily manage projects, monitor tasks and the open source/community edition has plenty of features.|
|The interface design is sometimes not as eye-catchy|
|Cannot group tasks in a project|
|Cannot asign sub tasks.|
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