mHelpDesk vs Pageflex

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Pageflex

Category: Task Management Tool

Industries: Marketing, Education, Social Media, Business

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Pageflex

Perfect for delivering simple and complex form driven printable templates, so long as the client wants to use the same workflow as Pageflex designed it to be used. As soon as the client wants to strays from the official workflow, (like may W2P) , it becomes difficult to deliver. Pageflex (UK) for many reasons have made the software less flexible rather than more flexible so as to reduce support costs and increase reliability. The lack of flexibility is driving some clients away.

Simon R.

About Pageflex

Pageflex's Distributed Marketing Platform helps multi-location enterprises maintain and grow their brands at a local level. Combining digital asset management, multichannel distribution, personalization, brand compliance, and analytics capabilities, Pageflex provides visibility and control for corporate marketing teams while enabling field teams to deliver better campaigns. Customers enjoy third-party integrations, a user-friendly interface, and a tailor-fit solution for easy adoption.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Pageflex reviews

I started using Pageflex as a designer with few skills in coding outside basic HTML. In the years I worked with Pageflex, my team leaned how to apply various scripts to our products and enhance what we were able to accomplish. Pageflex also allows users to tap in to to additional 3rd party tools to further add to their offerings.

- Rob M. Senior User Experience Designer

Pageflex has some great and powerful features that give us some very useful tools in our web to print business. But it seems the system needs to be so complex for the template function the overall performance of our static product posts for our users is terribly slow.

- Mark G. IT

Pageflex Storefront is our go to platform when we get a customer that wants an easy solution for sending orders for variable web to print content to our manufacturing facilities.

- James A. Developer

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Pageflex

Pros
The ability to offer customizable solutions with Pageflex makes it better than a normal storefront
Pageflex has some great and powerful features that give us some very useful tools in our web to print business
The product is awesome as well
It saves time and helps keeps people updated
If you are looking for a good business to business ecommerce platform for web to print customer, this is a good option."
Cons
Inability to customize the administration side of Storefront
Specifically for SSO capability
Support is painfully slow
Evolution of the platform to keep up with current market demands are non existent, requesting them is met with a development fee for your instance at a high premium
Almost no e-commerce support/functionality for users outside the US
We have an account person who goes above and beyond to answer our questions and even trouble shoot some problems."

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