mHelpDesk vs PingPlotter

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

PingPlotter

Category: Task Management Tool

Industries: Education, Business

Pricing

PingPlotter Pro

$349

Perpetual License

PingPlotter Standard

$39.99

Perpetual License

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for PingPlotter

Now we can actually go in and see, yes, there really is a problem. We can tell when it started and when it's going to end. And that visibility is something we just didn't have before

Chris Georgeson

About PingPlotter

PingPlotter is a graphical traceroute and ping tool that visualizes network performance in a way that makes identifying the source of problems quicker and easier for everyone from online gamers and video streamers to VoIP admins and IT pros. Features for remote deployment, network monitoring, scripting, and a web interface are included along with several additional capabilities.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

PingPlotter reviews

I've found the solution easy to use and very helpful in showing status to my ISP and others. The online help has been useful as I investigate my observations, etc.

- Allan G. Engineer

Visibility of some network issues. I would purchase some licenses immediately if they were 1/5 of the price (which is where I would put a price on this software) however since the seat license is so high, I will look for other solutions.

- Rachel R. Director

Fantastic overall experience. I would recommend this product to anyone!

- Patrick M.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

PingPlotter

Pros
Overall, I enjoyed my experience and I know you will to
I only needed it for personal reasons in tracking packet loss and if you need something like this it's worth trying the 2 week free trial
It is lightweight and it even runs perfectly on the laptop or pc
Trace graph and timeline graph are the fascinating aspects of the tool
The program is easy to install and use
It gives me great insight on where the latency is on our network."
Cons
I did not experience any problems with using this software
The review is causing more frustration than using the product
I had our company tech support person spend over 3 hours on the phone with the provider but they were unable to solve the problem
They finally suggested Ping Plotter so they could do an analysis
Occasionally the tracking stops, either due to a hotkey pressed or just for some reason the site I'm tracing just stops tracking
I have the feeling that the line is unstable, and they say they will monitor but there comes no result."

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