mHelpDesk vs Plutio

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Plutio

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Solo - $19 per month

Studio - $39 per month

Agency - $99 per month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Plutio

Plutio is an All in One Client Portal Game Changer What do you like best about Plutio? Plutio includes all of the traditional features of a client portal like tasks, kaban boards, time tracking, milestone etc, and take a giant leap over the competition offering Invoicing, Subscription Management, Internal Chat, with the ability to White Label the portal and domain. Review collected by and hosted on G2.com. What do you dislike about Plutio? So far the only pain point has been with integrations with companies for Intercom and ability to editing a subscription without having to have a client re-fill out CC info. Review collected by and hosted on G2.com. What problems is Plutio solving and how is that benefiting you? Giving clients the ability to login to one location to view progress, updates, communication and manage files.

Nick R.

About Plutio

Plutio is a business management solution designed to help small businesses handle projects, create proposals and process invoices on a unified platform. With the time tracking module, employees can manually or automatically log work hours in timesheets and share them with supervisors via email.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Plutio reviews

"Great Project Management Focused CRM" What do you like best about Plutio? The client billing features on this tool are amazing. I can create custom proposals, contracts, and invoices from within the program. From there I can send them to clients where they can e sign and accept the terms and even pay their bill directly. Review collected by and hosted on G2.com. What do you dislike about Plutio? Nothing really, this has been a great tool for me. Review collected by and hosted on G2.com. What problems is Plutio solving and how is that benefiting you? Client management issues have been solved, especially client billing! The white label features of this product keep things looking professional as well. There's also a client portal so customers can keep track of their projects and invoices easily. Plutio has changed how I operate my business!

- Anthony D.

"Plutio to track your projects" What do you like best about Plutio? Plutio is an easy platform to use. It's available via their portal using a web browser or desktop app. You can easily switch from different client accounts with fully customizable tabs. There are many features I've yet to unlock. Review collected by and hosted on G2.com. What do you dislike about Plutio? I have not used this software tool to its full potential. Because we have an external invoicing software already implemented I have not tried out plutio's version. Review collected by and hosted on G2.com. What problems is Plutio solving and how is that benefiting you? I can have different contributors review what projects are in the pipeline without having to email them. This allows me to keep myself and everyone updated on the status of various projects.

- Moises G.

"The perfect project management tool for agencies" What do you like best about Plutio? Simply log into your portal and you have all the detiails about your project in one place. Plutio makes it easy to stay organized and on track with your service-based product. There are a lot of new features coming. We use the platform to manage active clients, their projects, their tasks and events. There is a live web chat feature that you can embed on your website to allow prospects to communicate. Study the features and you will find that this is an overall great value tool for project management. Review collected by and hosted on G2.com. What do you dislike about Plutio? Plutio has a roadmap full of great ideas but they have been slow to develop. Sometimes over 2 years. There is a great community surrounding the product, lots of discussion and feedback from the supporters, I I just wish the development could move faster. Review collected by and hosted on G2.com. Recommendations to others considering Plutio: Compare features with other platforms and you will find this to be a good value. This single platform can replace multiple tools. Review collected by and hosted on G2.com. What problems is Plutio solving and how is that benefiting you? It is a great tool to keep my team organized. I have a white-labeled client portal that looks real professional to let clients review their project status, leave update requests and collaborate. The event calendar sends reminders to me and my team to keep us on track for an event.

- Ray M.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Plutio

Pros
I like that you can do pretty much everything with it in terms of tracking time, project management, inviting clients to collab, and managing your calendar
Having used more advanced and powerful software such as clickup, I can see the value in providing a more simple portal for clients and collaborators
Look and feel are fairly nice
Visually, Plutio is pretty great.
Cons
UX issues are never addressed
Bugs last for years
A little expensive compared to other tools in the market with very similar and more developed features.

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