mHelpDesk vs Pobuca

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Pobuca

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Pobuca Pro

$2.5/user/mo

(billed annually)

Pobuca Enterprise

$5/user/mo

(billed annually)

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Pobuca

Pobuca Connect has a dual purpose for us: it organizes our company's address book, and automates the onboarding process of new employees regarding the contact details sharing of employees and customers.

Lykiardopoulos Miltos

About Pobuca

Pobuca offers you a cloud contact management tool to share your contacts with your co-workers and partners. Convert your multiple business contact lists into one unified addressbook and access it from everywhere! The Pobuca Relationships plan is a cutting-edge mobile lightweight CRM app that helps you to organize your company´s leads, set marketing campaigns and manage your sales pipeline. Meet Pobuca Bot, your virtual assistant that will search and update the stored info of your ad.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Pobuca reviews

It is a contact management softeare used to save contacts and synchronize them also takes backup of all the contacts including other details and stuff, it is considered to be very helpful at times.

- Piyush J. Technical Operations Analyst

Thanks to Pobuca Connect, organization contacts info are now accessible and secure. As an agency, our business contacts are the most valuable asset.

- Alina Pila Digital Account Manager, Momobi

Pobuca Connect helped us to link our customers' contact details with their organizations in a shared contact list, more organized. Now all the field engineers have access to customers' info when they are about to visit them.

- Sophia Vachari Operations Manager, Vatis

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Pobuca

Pros
Everyone I've worked with at GreenRope is amazing
They've operated promptly and professionally when helping us solve our issues
I like that this software includes everything you need in a CRM all in one place
It allows you to seamlessly manage your marketing, social media, sales, and client projects all from GreenRope
GreenRope is an excellent solution for any organization that is looking to increase efficiency, improve viability and streamline operations
I like the easeability of tracing contacts and all the options you have when adding details about new contacts."
Cons
Slow, awkward layout, cloud based, no way to store data locally
I was forced to use this setup with another service, I would not use it otherwise
Not a whole lot, Im just having trouble navigating around it, there are a couple different areas I get confused and can not figure out where the location is
HATE how you create add company information to a client and it does not automatically update the company if you do not add company
Our problem before GreenRope is that we are a small business with high volume of records."

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