mHelpDesk vs Postbox

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Postbox

Category: Task Management Tool

Industries: Business, Communication, Marketing, Education

Pricing

$39/ User

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Postbox

It gives me the power to handle all my Gmail in one place. My experience with Kiwi is great. It helps me everything organized. Kiwi makes my life easy in many ways. In beginning can try it for free. It's a very clean and easy interface. Kiwi is a very reliable app. I recommend this to everyone. It's very cost-effective too. It keeps me updated every time. I like this because it saves me time. Kiwi is the best method to interact with all Google services. Awesome software comes with excellent customer support.

Gurvinder K.

About Postbox

Postbox is the power email app that helps you work faster, save time, and get more done. It has the ease of use and simplicity of Apple Mail, but with more power and features to handle the most demanding workloads all presented within a clean, crisp interface that's a delight to use. With intuitive search views, macros for everyday actions, powerful tagging, lightning-fast search, and a full suite of keyboard shortcuts, you'll conquer mountains of messages with speed, simplicity, and ease.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Postbox reviews

A great program, designed and built by people who obviously love what they do. The only email client you'll ever need (or want) - Outlook is a jalopy compared to this Rolls Royce!

- Andrew D. - Ashton-under-Lyne, UK

I like the features and support of third party tools like Evernote. And of course, I'm a friend of giving money to friends, that really work hard and help others to improve their lives. Thank your very much!!

- Peter Petry - Mainz/Germany

I love the clean look! And the search is BLAZING FAST. Postbox rocks. This is probably what I'll be using for the rest of my life.

- Gerben Wijnja - Sneek, Netherlands

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Postbox

Pros
The best feature is the ability to assign topics and create smart folder which makes controling you emails a breeze
For someone who receives many emails a day this is a godsend
I have a bunch of emails and Postbox helps me keep everything organized
I love the tags/labels panel and the filters work like a charm
I was a "die-hard" Eudora user....20 years worth of emails
This program was easy to set up and has a great feel to it
Postbox is a great option for users who want to keep their email on their own computer."
Cons
Then, to make things worse, my employer blocked IMAP on its Outlook accounts, so I cannot use Postbox at all any longer for my work email account
For some reason, Postbox fails to see it
Is there anyone at Postbox, to whom I've paid for the app, to contact about this
One is that when I look at my sent emails, there are many missing
When I look at the files in gmail itself they're all there
The feature I miss the most is the missing taskbar badge for unread mails under Windows."

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