mHelpDesk vs Primetric

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Primetric

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Standard

Starting at $9.00

10 user Per Month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Primetric

The clarity of Primetric is simply amazing for me. All the information, whether it is for a day, a month, or a week, are easily understandable and arranged in an intuitive manner. Adding new hours spent on the project is also simple and pleasant, and without annoying, repetitive forms. I can simply add the details of my work based on the very first time report I added for a given period.

Wiktor H.

About Primetric

Not yet another glorified planner for IT business services. With Primetric portfolio management you get a single source of truth about your entire project portfolio. Starting from high-level time tracking, your current and forecasted resource usage, up to the exact margin across your entire portfolio (including overheads and dynamic cost changes during project duration). Everything you need to successfully manage your project portfolio, increase project success, and anticipate risks and needs.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Primetric reviews

Apart from the excellent features, Primetric doesn't freeze and has no other technical problems. It has, though, a wide range of integrations I use to combine the information from different tools. They're updated in the real time, so I always have all the information I need to generate accurate reports

- Agnieszka C. Head of Finance and Administration

The implementation of Primetric was smooth, and we started using it quickly. At the moment, Primetric will serve as my backup, but it might soon become the main tool I'll be using to manage our projects. My main objective right now is to get a 100% mirror of our current management records.

- Anton K. Founder and CEO

Complexity of planning in case of project, resources etc.

- Albert K. COO

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Primetric

Pros
Comprehensive solution for managing an IT outsourcing company
The calendar it's based on is also nice
I can see all the holidays for my region, and the region can be changed for each employee individually
In addition, the processes included in Primetric are also really good
Time tracking is amazing
It takes just a few clicks
In my experience, Primetric is a really good tool for any IT company wishing for exponential growth."
Cons
Loading time is more than a bit annoying, it's the main issue for me
It took me a long time to figure out how to properly settle tasks
I still made mistakes though, and when that happened I was forced to remove the project and start again
It may look a bit difficult for people who do not have an in-depth understanding of the features
Still, it is a matter of getting used to the tool's interface
It's hard for me to point out what I don't like about Primetrick."

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