mHelpDesk vs ProductPlan

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

ProductPlan

Category: Task Management Tool

Industries: Education, Marketing, Business

Pricing

Basic

$39

Editor / month

Paid annually

Professional

$69

Editor / month

Paid annually

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for ProductPlan

I'm completely satisfied with ProductPlan as a tool for creating short, or long term product roadmaps. It was very simple to set up, and administer among our large team of Product Managers. No training was required, and whenever we have some question, their representatives are always available to assist us. I would strongly recommend this tool as it's super simple to use, with some great UI and graphics, making the tool very easy to use, read and understand by anyone.

Mitko V.

About ProductPlan

ProductPlan is easy-to-use roadmap software designed to help teams better plan, visualize, and share the product strategy. Create beautiful, collaborative roadmaps in minutes. Keep the entire team aligned with a flexible roadmap that can be easily accessed across the entire organization. ProductPlan integrates with all of your favorite tools like Atlassian Jira, Trello, Slack, and Pivotal Tracker. Join thousands of product leaders who trust ProductPlan and start your free trial today.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

ProductPlan reviews

It's all about visibility into our development roadmap, knowing what is currently being worked as well as what is coming up in the pipeline.

- Jessica N. Director, Technical Product Management

Very simple product, easy to manoeuvre and has made me look like a wizard in planning meetings!

- Janet H. Project Leader

Allows us to easily manage and communicate our roadmaps for multiple products

- Monica B. Product Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

ProductPlan

Pros
It's great that I can choose the view, the format, etc
It's very easy to export the roadmap and distribute to stakeholders
I really admire its feature to share my road-maps to whosoever I want to share with and also it enables me to work more cooperatively
Ve been very happy with ProductPlan, both as a software package and as a company
Super Easy Tool To Use For Planning Your Product Roadmap Out."
Cons
We use something similar, but our approach is slightly too complicated to be achieved in ProductPlan, which is a shame
Right now even though I may have things linked, I have to manually move a whole bunch of stuff one-by-one if there is a component delay or something
The scroll becomes slightly difficult to adjust to initially but you will get used to it soon
It doesn't have a rollback feature in case I make mistakes."

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