mHelpDesk vs ProofHub

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

ProofHub

Category: Task Management Tool

Industries: Education, Marketing, Social Media

Pricing

ESSENTIAL

$45 /month

Billed annually

$50/m billed monthly

ULTIMATE CONTROL

$89 /month

Billed annually

$99/m billed monthly

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for ProofHub

ProofHub made everything easier, smarter, and faster, without breaking the bank. Thanks to ProofHub, 1. We've better control of our projects, tasks, and communications. 2. We work together better. 3. We've been saving tons of time. 4. We've eliminated all the fuzziness from our work process. 5. We've been identifying and knocking problems out faster. 6. We achieve better work satisfaction. 7. We've been able to bring down our project delivery time. And... we're 10x more productive.

Anna P.

About ProofHub

ProofHub is an all-in-one project management tool designed to help teams easily plan, organize, collaborate, and execute their projects through a suite of powerful tools in one centralized location. Through a Bird's-eye view, ProofHub offers detailed visibility to managers so they can track projects and team members across various industries. Users can have multiple views (Gantt, Table, Board) to have more clarity on work.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

ProofHub reviews

We used ProofHub to manage our midsized projects that involved coordinating tasks and project activities with multiple institutional partners. And ProofHub's collaborative features came in very handy for practically engaging each other on tasks and tracking progress being made by each party. It also provided all the safety features we needed to collaborate effectively without compromising our proprietary project files.

- Alhassan A. Research Coordinator

Apart from the fact that several features were un-clickable, support was shite and they never fixed the problems, it was very very average experience. Would not recommend it.

- Zahra H. Head of Business Ops

The best part I like in proofhub is that we can easily get all things on the single screen like announcements, tasks, agenda, project list, a logged time, events & milestones, and sticky notes, there are a lot of features they provide in low cost. they provide unlimited user plans & unlimited projects for only in 89$, nowadays it's very hard to get this thing in 89$. honestly, it's very worth using proofhub.

- Dipak P. Team Lead

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

ProofHub

Pros
In addition to that, it's amazing how the software syncs so many tools and features together for higher productivity and to save time
We're happy how ProofHub helps teams to work together in an easy, fast, and smart way with all tools under one roof
It's one easy way for teams to manage their work and get results
We're pretty productive and happy with the software
One of the most impressive things in the software is its kanban boards
We have created team-specific workflows, and everyone just loves moving the tasks through stages."
Cons
People just don't realize the POWER of a project management tool until they use one
Then, it's obvious, sad and embarrassing to think about how much time you wasted before using one
We were struggling with intra-team collaboration and poor, mistimed communication before we started using ProofHub
There is no product that can compete at this price point
After a few months, the team became uncomfortable using ProofHub."

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