mHelpDesk vs Rocketium

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Rocketium

Category: Task Management Tool

Industries: Education

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Rocketium

increases the creative production efficiency by providing creatives in all the required dimensions and languages at the click of a button. This helps in launching campaigns quickly especially vernacular creatives. We can create a central workspace for each objective

Satya V.

About Rocketium

At a glance, a creative management platform that is built to suit the design needs of fast-paced marketing teams working on hyper-personalized, multi-channel campaigns. # Overview ----- 1. With our self-service tools, automated production workflows, custom integrations, and smart asset management system, teams can produce and manage images and videos at a massive scale and reduce the delay and cost by more than 85%. 2. In addition to our self-serve tools, product developers can also use our technology (REST APIs, SDKs) to build their own custom workflows and tools to augment video and image capabilities in their products and organizations. 3. With our 3P integrations for ad platforms and other delivery channels, Rocketium enables marketers to run experiments on a large scale, as well as preserve, manage assets for future use.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Rocketium reviews

If we have a fixed template, we can change CTAs and Text and download these files in all the dimensions for affiliates, google ads, and Facebook. During the festive season or any other occasion when we need creatives in bulk, then we use Rocketium. It helps in quickly designing creatives; we can change text, color themes, fonts, and other aspects of creatives (static and videos).

- Parvati G. Customer Retention Manager

Easy and fast videos to generate content that is going to get views and drive traffic to offers, adds logos, custom images, and your own videos quickly. Have similar content like if you do social media for bankruptcy attorneys? Pump them out fast by just changing out logo!

- Jena A. Owner, Chief Warfare Marketing Strategist

Having the option to skip the entire process of resizing into different dimensions is a blessing to every user; the constant updates are also very helpful as we users see that our feedback and suggestions are focused on, and changes are implemented accordingly. Features like Auto adjust, Presets etc, that help us to create, edit and resize creatives more efficiently.

- Sylvester M. Graphic Designer

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Rocketium

Pros
I can add images, clips, and music to my content and spice it up
It has helped me produce some fun and quality content which gets much more reach and clicks than just a written blog
I love how flexible Rocketium is to create the right kind of videos for your needs
I also love their templates which can often be enough to simply swap out images and text for your own
Rocketium provides a platform to create high quality videos affordably at scale
Great platform for creating programatic videos."
Cons
You have a limited number a videos per month (depending on your plan)
You do not templates, but rather styles to use in your video
When we tried to cancel, they would not let us and then after billing for another month, they refused to offer a refund
Now have to go through VISA to attempt a chargeback
The timings function with the new updates is extremely difficult to use
I have to actually do math
We are using the R programming language
There is no documentation for this language so it took a while to figure out how to make the API calls in the beginning."

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