mHelpDesk vs Runrun.it

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Runrun.it

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Free

Business - $8 per month

Enterprise - $25 per month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Runrun.it

The stages in the workflow and the ability to create rules too move tasks forward are really spectacular! If you establish a workflow taking them in account, you're going to love it. Pros Runrun.it uses the Kanban methodology as the base for its organization, being easy to understand and get used to. It allows customizing a lot of its features for your needs. Cons Our team deals with many small tasks, so the need to click a lot to create tasks, get things done, end up using too much time we could be using to work. This leads us not to input every task into the system, specially the smallest/quickest ones, and this is not good.

Fillipe Neyl W

About Runrun.it

Complete Work Management Platform for companies that need to control tasks, projects and processes. Minimize busywork and maximize profitability.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Runrun.it reviews

Overall: I really love the runrun, it makes everything so much smoother in the production, i just dont know how i managed to keep tracking of such much stuff without it before. Pros: The time tracking is fenomenal, the user interface and the organisation are without a doubt the best. Some features are still chunky, but my overall expeience is really good Cons: It is really hard to maintain track of who is with each task, the calendar interface is really awkward and hard. The lack of audio feedback when playing, pausing or delivering a task is something that bothers me personally (After effects would be a good reference) because sometimes you click a task and it didnt play and you forgot to check out. A notification (5m) when you are logged but without a playing task would be good too

- Marcelo V.

Overall: Runrun.it changed the way I ran my business. Now costs and staff are always a click away. Pros: Runrun.it is the ultimate tool for you to manage your company from end to end. I would say the simple and responsive interface is the biggest pro of them all. Registering users is easy, and once your company adapts to the Kanban model, everything becomes more fluid. Cons: Honestly, I've never had serious problems with the program, and the development team always brings news, such as the dark mode.

- Lucas V.

We've been using Runrun.it since 2013 here at OCTO coletivo. At that time, some alternatives were starting to show up, and the options already at the market seemed to be too heavy for our company, both finnancially and structurally. Runrun.it came with a light and new approach. I like to see the constant improvements and updates, the really good support they offer and the learning opportunities we can have through the webinars and the blog feed.

- Marcus W.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Runrun.it

Pros
I really like the interactivity in real time inside the software
It works like a corporate Facebook where everyone can keep up with what the coworker is doing
I like to see the constant improvements and updates, the really good support they offer and the learning opportunities we can have through the webinars and the blog feed
What I most like about Runrun.it are the many options and tools to manage all the tasks inside the software."
Cons
Sometimes the plugins or features don't work properly
Timer counter stops unexpectedly
It is really hard to maintain track of who is with each task, the calendar interface is really awkward and hard
The bad part about runrun.it is that you have to spend sometime watching the tutorials before actually use the software."

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