mHelpDesk vs Samepage

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Samepage

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

FREE

$0

Standard

$7.50

Per user, billed monthly.

PRO

$9

Per user, billed monthly.

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Samepage

Very positive and their customer support team goes above and beyond my expectations.

Kim

About Samepage

Samepage makes collaboration software to help teams get work done. Chat, share files, and manage tasks – all in real-time and in one app. Samepage simplifies the way teams work. We’ve built all the productivity and communication tools you need to create, discuss, and complete projects in one place. Create content, organize files, and discuss ideas without having to switch apps. Our Livepage architecture enables teams to work together at the same time, and see every action in realtime. It's team collaboration the way it's meant to be – simple, fast, and completely transparent.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Samepage reviews

Overall, this has been a great tool for a couple of small organizations I work with using Samepage. It has the core features small teams need to get organized and is very cost effective (with their generous free plan).

- Kevin

Team members found this product particularly quick and easy to learn how to use.

- Carolyn

Teams in my organization collaborate on the same document and projects from a single platform.

- Derek

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Samepage

Pros
Combines both online project management and cloud file storage abd synchronization in one same page
User friendly
Easy to use.
Cons
Doesn't feel or look as slick/intuitive as some of the competitors
Does not have the ability to chat in a group video calls and conferences
High cost per user in comparison to some other tools.

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