mHelpDesk vs Sched
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Sched
My first experience with Sched was as a speaker on a conference event being organized by our foreign collaborators. As my first foreign speaking engagement, I was naturally extremely nervous, but Sched made collaborating with the organizers so easy and that I felt very much at ease and ended up delivering an exceptional session. After that experience, I recommended trying Sched for our own subsequent conference events.
Mohammed S.
About Sched
The flexible schedule manager for your unique event. Build, customize, and manage your event schedule in one organized place. Teams can collaborate and work together remotely and in real-time. Engage your attendees and empower your speakers with an interactive experience and tools. Market and grow your event via our web and native apps, or embed it directly in your own website.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Sched reviews
Communication is the main problem that Sched solves. It's an at-a-glance snapshot of an entire evening that easily drills down into specifics. It invites interaction, so that's another communication problem solved/helped. I couldn't be more thrilled to have Sched working on my event's behalf. Thank you!
- Heather B. Producer, Lit Crawl Portland
We used to publish our own website with conference info; it had the basic info, but it was hard to keep the pieces consistent. Now we link to the Sched site from our event page and attendees find everything there. Speakers can post their pix and handouts and complete/update their profiles and send e-mail blasts to all who signed up for their workshop. We got good reporting and from it (and Google Analytics) see a high engagement rate (not just page views; over half set up accounts and created a personal schedule). This is all from their lowest service level/tier; higher levels integrate more with registration/payment etc., but we already have an online store and used it for front-end registration.
- James C. Technical Evangelist
It wasn't too difficult to get everything set up, but we needed a human to help us select the right package to purchase. It was way too difficult reaching someone and we were actually told that no one could assist us for at least another week because that department was going to a conference.
- Lane S. Director
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Sched
| Pros |
|---|
| Love the easiness of selecting which sessions I wanted to attend |
| It then stored it and made it super easy for me to know exactly where to go |
| My district uses Sched to schedule our entire district professional training |
| This is fabulous I love that it emails me my schedule and I can access it all day as I attend trainings |
| I also love the ability to email attendees from the platform and how they also get a daily reminder |
| It is also wonderful how we can personalize the system with our own branding and images |
| This was a perfect option for our needs this year, and now that we know more about how it can be used, it will be used more often for our future conference needs." |
| Cons |
|---|
| We have received many complaints within 24 hours of launching the service |
| The lack of Spanish interface, because we are in Peru |
| It is difficult to find your meeting sometimes |
| There are so many meetings scheduled |
| Small landing/home page with limited customization." |
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