mHelpDesk vs ScheduFlow

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

ScheduFlow

Category: Task Management Tool

Industries: Business, Marketing, Education

Pricing

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for ScheduFlow

We've been using this software for the last 3 years or so through the cloud from our multiple office locations and have been generally pleased with its ease of use, accuracy and secure access. It's reasonably priced for a small operation like ours but easily scaled up as needed. It's relatively easy to configure the look of the schedule to individual needs and permits numerous variations...more than we can use but its good to have the choice. The function allowing a mobile device to be used cannot apparently be initiated entirely online in real-time which is a bit frustrating as is the sometimes difficult to reach "help". We were somewhat surprised over the recent December holidays that we were unable to reach a person who could help us deal with the replacement of one of our PC's that malfunctioned with a mobile device. While we came up with an alternative, by the time "support" got back to us our needs had changed again so it wasn't a smooth process bringing devices on and off the licensing function in this case. It is not always this way but superior customer service would not have allowed this to happen and we have been good long-term customers. Overall, this program works very well as designed and is a good value for any small to medium business...and superior to other competing products of which we are aware.

Dr. Paul Z.

About ScheduFlow

ScheduFlow is the only cloud based solution here that you can download as an application on your desktop. With ScheduFlow you can manage your appointments and employees all in one place. Manage your customers or patients by scheduling appointments with speed and simplicity. Assign tasks to employees to get the work done. An easy-to-use workflow that any of your employees can learn within minutes. See why we're rated 5 stars on nearly every comparison site. Free 30 day trial.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

ScheduFlow reviews

At Neurotherapy Northwest we have been using ScheduFlow for over 5 yrs. As a small mental health practice it is an affordable scheduling solution with a lot of power and easy to use. Duoserve's customer service is quick to respond to any question or problem. We highly recommend ScheduFlow.

- Patrick B.

Program is easy to use and has a lot of great features. Super fast customer service and friendly too.

- Richard A. bartender

I'm using this software for my technician's appointments. It has been really good for my use so far. It's really easy of use, and it's nicely built. Support has been really helpful in solving my problems in a really decent time.

- Jonathan A.

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

ScheduFlow

Pros
Very easy going people and deliver what they tell you, we use their marketing services and so far it has been an excellent experience
The marketing program is very affordable and very effective
Like the layout and look and simplistic outlook
All has been positive since the start, as far as the scheduling and customer reminders
Love the way you can keep track of your appointments
The ease and use of scheduling is an awesome feature."
Cons
The biggest problem is the bugs
Every so often it has some type of error and needs to close out which is a pain
I am absolutely hopeless when it comes to keeping appointments
I think ScheduFlow is too expensive for a beginning business that does not have employees
Other than that I do not see any other problem
I had a hard time getting the product to work with apple products and the software did not end up meeting my needs being a convenient alternative for communication."

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