mHelpDesk vs Sciforma
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Sciforma
Overall: I cannot say enough positive things about the team members I have directly interacted with at Sciforma. From the trainers, to my Customer Success Manager, to members of the support and product development teams. Everyone is accommodating, helpful and collaborative. I was already confident that Sciforma as a solution was the right choice for my organization's needs; the people supporting you are outstanding too! One thing to be prepared for is that the back-end can be a little daunting for admins who are not well-versed in both system configuration and project management. If you are not that comfortable, you will still have a wonderful support team to help you.
Jennifer W.
About Sciforma
Sciforma 7.1 is an industry-leading PPM tool. Robust, easy-to-use, quick-to-implement and functionally scalable, it is designed to meet the strategic, executive and reporting needs of PMOs. Sciforma PPM supports PMOs with a number of critical PPM capabilities: Idea & Demand Management, Portfolio & Program Management, Planning, Work & Collaboration Management, Resource Management, and Time Tracking. Reporting tools are also available on demand for executives and managers.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Sciforma reviews
Overalls: Great software with many possibilities. Very reliable and flawless as well as fast support at all levels
- Tobias B.
Overall: Overall, I have had an average experience with SciForma. It's excels in record-keeping but can be quite clunky to use. I wish the UI/UX would be improved so using SciForma wouldn't be as hard to use than it currently is.
- David G.
Overall: Sciforma allows us to centralize our projects, to have a consolidated view of load and capacity plans and therefore the distribution of resources. It allows to benefit from a status of project progress and to plan activities up to a micro level. We therefore use it mainly for project planning and load plan view.
- Marine D.
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Sciforma
| Pros |
|---|
| Sciforma is a great product and platform that allows superb management of Projects Portfolio |
| Sciforma engineering team is very helpful and responsive |
| They helped to create different dashboards we requested for different groups such as engineering group, finance group and operation group |
| One thing to be prepared for is that the back-end can be a little daunting for admins who are not well-versed in both system configuration and project management." |
| Cons |
|---|
| We had some troubles installing the on premise version |
| The support we got was very prompt and the configuration problems were solved in a short time |
| Very cumbersome and we had a lot of complains with this |
| Slow moving from one screen to another |
| Though the effects are not critical, I do find the software to be somewhat of a pain to deal with at time and I think that's something that SciForma shouldn't be." |
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