mHelpDesk vs Showcase Workshop

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Showcase Workshop

Category: Task Management Tool

Industries: Business, Marketing, Social Media

Pricing

Small Business 1-50 users

$29* user/month

Medium Business 51+ users

$19* user/month

Enterprise 101+ users

$10* user/month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Showcase Workshop

Our Sales team love it. No more brochures in their cars or out-dated information. And it runs without an internet connection. Awesome. Green Gorilla are the game-changers in waste recycling services, so to have our team using printed brochures was going against our philosophy of waste minimisation. Our clients have been very impressed with the sales presentations. We love using the notification feature when a client opens an email generated from Showcase - our team call within 20 mins. The clients are always amazed at our timing!

Phil Y.

About Showcase Workshop

Showcase Workshop turns your iOS, Android, or Windows device into a powerful sales, presentation, and training toolkit. Show, share, and sell like never before! With Showcase Workshop, you can create stunning, interactive presentations for your colleagues to download, present, and share straight from their phone, tablet, or computer. Take the hassle out of remote sales presentations and screen-to-screen sharing!

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Showcase Workshop reviews

We use Showcase to educate sales staff about products as well as it being a point of sale tool for our sales staff. Our staff have a very high engagement rate with Showcase and it shows they are learning the information we are putting on to Showcase. We see this resulting in more informed sales staff that are able to highlight the benefits to customers more clearly.

- Matt E. Market Planning Assistant

We can now produce Submissions, Information Memorandums, Marketing Reports, Market Overviews and client presentations using templates we have created and turn jobs that were historically very time-consuming and stressful into a job with speed to market following a simple templated process. Getting insight into our client and customers activity is hugely benefitial for us to refine and improve how we conduct business We hope to get all of our Colliers business groups around the country onto using showcase.

- Aimee P. Business Development Manager

has been generally ok ,

- steve v. Transport Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Showcase Workshop

Pros
Great functionality to link to external websites
It is also great to be able to see the various disciplines from a sales team of over 100
While there are many features that I have found useful, one of the most utilised is observing the slides that are attracting the most interest
Customers love it - it gives us an edge with presenting solutions."
Cons
Green Gorilla are the game-changers in waste recycling services, so to have our team using printed brochures was going against our philosophy of waste minimisation
Missing feature: For localised content we had to duplicate the presentation many times just to change the content for one link - it would be handy if there was another way to do this
There is no page identification in the showcase, this will assist with tags
Initially, we had problems grouping the different pages in showcase
We are able to do this now."

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