mHelpDesk vs Skedda

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Skedda

Category: Task Management Tool

Industries: Business, Marketing, Social Media

Pricing

Skedda Pro

$50.00

Per Month

Skedda Premium

Starting at $150.00

Per Month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Skedda

We use Skedda to manage a single collaborative space with a mixture of resident and external users. Skedda was free for this small setup and creating user accounts was so quick that we stayed with it. You can set up appointments easily with just a few clicks and the GUI is clear and makes great use of the screen real estate. our dealings with customer service have been fine, you feel like you're talking to people who understand the product and not a call centre a thousand miles away.

Greg G.

About Skedda

Skedda is the world leading booking and scheduling platform for managing space. Infinitely customizable, the platform allows organizations to automate complex and time-consuming booking tasks. Skedda removes the hassle of manually managing booking rules, policies, limitations and payments. Whether you're a business coordinating shared office space for thousands of workers or a local community facility, Skedda removes the logistical headache. Experience the award-winning Skedda difference today.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Skedda reviews

I have tried about 15 different scheduling apps, but I kept coming back to Skedda. It just works for my needs PERFECTLY!! Other app were missing this feature or that feature but Skedda had them all. End of story!

- Brian W. Owner

They provided no customer service when I had trouble with the system. Automatic reply said that they will come back after 1 hour, but they didn't. So I ask the status. Message was seen but no reply.

- Satoko S. PA

So simple to use, the Skedda team have been so helpful with any issues and solutions of niche issues that we have as a co-working space. I didnt do the shopping around, but we are happy with the outcome.

- Emma C. Client Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Skedda

Pros
Really can't fault overall offering
We were looking for a solution to help manage Covid booking system and recording contact details for players and this absolutely did the job
Really impressed and loving Skedda so far
Would defintiely reccommend
He's been patient with my many questions and is always a pleasure to speak with
He adapted the tool to our needs from day 1 and completely won us over with his willingness to help
Overall, this software is great not only for organizing and managing room and seat rentals but also providing me much needed data as to how much the center I run is being used."
Cons
I always have trouble dragging an appointment on the schedule and that can be really annoying
Especially on the smart phone
I imagine that once we do, and little gripes we have right now will disappear
Other app were missing this feature or that feature but Skedda had them all
In the end we decided to go for it anyway despite the fact that there is more manual intervention when cancelling or modifying bookings which do not automatically adjust the external invoicing system."

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