mHelpDesk vs Slab
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Slab
Slab will be a useful tool for us to share information internally. Updates are coming, but the updates page (https://updates.slab.com/) doesn't seem to be updated in sync with releases and updates don't seem too frequent. I look forward to monitoring the direction the Slab team takes their software.
Geoff B.
About Slab
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub and G Suite.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Slab reviews
Personally, I like Slabs UI. It is not too corporate-y and feels very tailored for a small-medium size business. The documents you publish can be read very easily and in fact, I believe people read them more thoroughly since it's easy on the easy (font, spacing, etc).
- Chandler S. Co-founder
We are solving the problem of how to document processes/knowledge base.
- Katrina J. Attorney
It is the tool that I selected to create the knowledge base of the research team to which I belong. We have been using it since the beginning of 2020. Very useful for academic or business use..
- Bruno C. IT Service Engineer
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Slab
| Pros |
|---|
| Congratulatory thanks messages on your posts are a nice touch that helps you feel as though your docs are actually being used when someone thanks you for them |
| Very easy to teach to peers and get them contributing in no time |
| The ability to search Slab, Slack, and Google Drive all at once is a lifesaver |
| It is fast and constantly is being improved with total dedication |
| I am absolutely in love with Slab a hassle free way to share documentation." |
| Cons |
|---|
| When cross-referencing other posts (by typing + to bring up the contextual menu and then starting to type), there's no easy way to link to a heading |
| There's no feature to check for dead links |
| It's sometimes unclear at first what to do with projects and posts, since they nest inside each other |
| It can be a little bit difficult to visually navigate between the different topics |
| Lack of permissions, which has recently been fixed with secret notes and guest access." |
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