mHelpDesk vs Snappii

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Snappii

Category: Task Management Tool

Industries: Marketing, Business, Education

Pricing

MOST AFFORDABLE

$0.99

MOST POPULAR

$15.75

Public App

$250

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Snappii

Snappii mobile enterprise app development platform is a real alternative to hiring expensive mobile Apps developers that are hard to find, or outsourcing mobile app development to unknown and unreliable companies. Snappii offers web service integration and can connect to enterprises' back-end systems for secure data transition. In addition to do-it-yourself and custom app development, Snappii offers a wide selection of ready-made industry specific apps that are available for download from Apple AppStore and Google Play store. These apps can be 100% customized to meet the needs of a specific business. Over 68, 000 apps have already been built on Snappii codeless platform, with customers range from the largest companies to medium and small organizations and this number keeps growing.

Bahar A.

About Snappii

Snappii, a leading Mobile Business Apps and Forms company, offering Business Process Automation and Field Reporting Apps used predominantly in Construction, Inspection and Work Order management, has made the digital transformation affordable especially for small and midsized companies. Snappii helps to design, build, and deliver feature-rich business apps and form apps in days versus months without any coding skills. Any business app and form app can be created quickly, easily and affordably.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Snappii reviews

Quickly turn paper checklists into an app that can be tracked, emailed, and searched.

- Danny V. Senior Technical Support Analyst, IT

This is solving a basic problem in the quality department. It allows all users to report a problem to the team and once entered and reported, any team member can activity address the issue live...real time for closure. Its a great tool and I am currently writing a article for ASQ (American Society for Quality) as this is braking new ground in quality tools.

- John C. Director of Quality

My experience was a waste of money as we have now switched to another provider and the difference is night and day. I wouldn't recommend this provider Sorry.

- Jeff W. Director

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Snappii

Pros
Recently you added the feature to show each individual that is sending the log
This has been very helpful for viewing and saving documents
How easy it was to get going and the templates were perfect
It allowed me to mock my idea and see it in a real workable fashion
Good, timely support offered by Snappii's technical staff
The Snappii platform has templates that help making an app very easy
I took the more challenging way and created my app from scratch using the platform."
Cons
It has frozen on me and I have lost the work
It does not allow you to fill in a form then go back again and edit the already edited form
Hard for the guys in the field to resolve issues in the field
Updates sometimes mess with the information
Hard to gather data for analysis and management purposes
Other self-help app platforms do not offer all the same features as the Snappii platform without learning programming code
I was looking for a platform hard to find features such as."

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