mHelpDesk vs Solodev CMS
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Solodev CMS
Fantastic company that is very hands-on with their customers and really goes the extra mile to make sure they find custom solutions to meet the goals you have with their platform.
Jack C.
About Solodev CMS
Solodev is the CMS for AWS - empowering designers, marketers, and developers to work together on digital transformation and create amazing customer experiences in the Cloud. With Solodev, you have the freedom to design and build feature-rich websites, apps, portals, and API-driven headless solutions that distribute content across every channel - from the browser to IoT devices - with enterprise-grade security, scalability, and 24/7/365 U.S.-based support.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Solodev CMS reviews
Very user-friendly and easy to teach new staff members how to use. Everything is 100% custom, so if you dream it, you can do it. This is easy. Drag & Drop feature to the design and development of your website will help you move things faster. It is compatible with all devices. It is by default in the AWS marketplace. Also, it has excellent integration with salesforce, and it works perfectly with Marketo digital marketing app.
- Osanda G. Trainee Software Engineer
Many outstanding features for websites and apps.
- Debasish R. Application Development Team Lead
The thing I like the best would absolutely be how easy it is to update content/information. The ability to have our individual departments manage their own pages because the system is plug and play. I no longer have to worry about my team messing up the look of individual pages. The system takes care of that and is so easy to use!
- Kassandra C. Communications Specialist
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Solodev CMS
| Pros |
|---|
| Everything is 100% custom, so if you dream it you can do it, theoretically.Very user-friendly and easy to teach new staff members how to use |
| love the platform |
| It helps to solve customer problems |
| Cons |
|---|
| Because everything is custom, it's almost impossible to make minor adjustments without coding expertise or a large budget.One of our struggles has been housing our photos within the CMS into a photo library that is easy to access |
| Solodev has been working with us to continue to make this process better and it has already come a long way.A tad bit expensive |
| Other than that, everything is well-rounded and all is great. |
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