mHelpDesk vs Square Appointments

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Square Appointments

Category: Task Management Tool

Industries: Business, Marketing, Education

Pricing

Plus

$29+/mo.

+ processing fees

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Square Appointments

I'm currently searching for another appointment system that has some of the features square is lacking, there's just many things Square should offer for the beauty industry that they don't and for such a big company they would be such a small changes I don't understand why they don't initiate them.

Heather m.

About Square Appointments

Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. It's a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. Square Appointments is now free for individuals, and really affordable for teams.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Square Appointments reviews

I love that I don't have to do all the work. Once things are set up it allows the client to schedule and automatically sends an email with the zoom already inserted. Saves time and energy when I can be preparing for the session and not caught up in sending out a zoom invite each time

- Cindy S. Energetic Healer

I loved how easy it was to set up. There were quite a few steps involved, but the app provided the steps needed and let me know if I was missing anything.

- Matt B. Freight Rate Analyst

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

- Lucille G. Event Director

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Square Appointments

Pros
I liked how simple it was to confirm and book appointments
The reminders are great too they send out
What I liked the most about square appointments was the ease of being able to input my information about my schedule so clients would be able to create appointments effortlessly
It also works great with google calendar which is a major plus for me
It was a great stepping stone to feel what I liked, how I could things differently."
Cons
I have tried two other online schedule systems prior to square
Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us
If you encounter a problem it can be very difficult to find the contact number for customer service through the square site
The only problem with it is that typically our clients just want black and white, yes or no, a or b
We set up the schedule, blocked out times, and were able to make exceptions."

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