mHelpDesk vs Square for Retail

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Square for Retail

Category: Task Management Tool

Industries: Marketing, Business, Financial

Pricing

Plus

$29+/mo.

+ processing fees

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Square for Retail

We have been using square for a very long time. I have always found it to be very user friendly. I really like the reports and the daily email of what we collected. If you use the entire system you will find that you can run a lot of your business with square products.

Wayne H.

About Square for Retail

Long Description (Customized) Square for Retail is a platform of software, hardware, and payments for retail businesses. Its built for your storefront and back office. Its built for boosting sales and cutting costs. Its built for making the complicated stuff simple. Ring up a sale in seconds by scanning a bar code or searching with a keyword. Attach a customer or card on file to the sale for a seamless and fast checkout. Add inventory from your point of sale and instantly create customer profile

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Square for Retail reviews

It is very easy to use and convenient for my customers

- Chase M. IT Sales

Overall it is easy for all of our team members to use!

- Shanna N. CEO

Its what we needed in a pinch to get sales orders working on the field at events. It worked well for conferences and venues.

- Eric S. IT Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Square for Retail

Pros
I hold many pop up events for my shop and the square is fantastic for this
Adding inventory and processing payments is fantastic
It's been a great experience
I was able to implement it easily
Overall, it was a great beginning software to introduce our team and staff to setting up and developing a POS system and how to best organize and categorize their inventory
As a customer I appreciate the ease, speed, and efficiency of this product."
Cons
Their fees are insane, and they will close accounts without warning
Probably not at fault of the application, but sometimes would have to reconnect or close/reopen if internet connection was lagging
This could have led to customer upset in speedy checkout
It requires internet connection, so it cannot be used is there is poor or no network/wifi or you cannot hotspot
Fees can sometimes be pricey on the business
I try Squareup.com and it takes me to my Weebly dashboard
Very confusing and frustrating."

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