mHelpDesk vs StoriesOnBoard

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

StoriesOnBoard

Category: Task Management Tool

Industries: Marketing, Business

Pricing

First user $19, every other

$9/user per month

First user $26, every other

$12/user per month

PRO

$15

/user per month

Starting at

$499

Per month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for StoriesOnBoard

I really like the way it allows us to collaborate on stories, releases, and epics. Integrating with Jira is a very nice feature that is better and better with new releases. Also, adding an "undo" feature has been 100% excellent.

Matt G.

About StoriesOnBoard

StoriesOnBoard helps Product Managers understand customer needs, automate feedback collection, develop feature ideas, prioritize and validate what to develop next with a public roadmap, and rally all stakeholders around the story map. Dozens of automated two-way integrations, such as Jira, Trello, and Azure DevOps, facilitate seamless implementation.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

StoriesOnBoard reviews

I like the keyboard shortcuts the most in StoriesOnBoard. It allows for easy navigation and modification of the cards in an efficient way when compared to other story mapping tools out in the market.

- David L. Chief Product Officer

I love this product! As a consultant product owner it brings sanity to an often crazy process of prioritizing an upcoming build phase. I have also had multiple good interactions with the support team when something isn't working right, as well as direct access with the engineering team to request new features.

- JT L. Sr Solution Architect

Intuitive design allows for a new user to pick this up right away and use it well quickly.

- Andrew K. Product Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

StoriesOnBoard

Pros
I really like the way it allows us to collaborate on stories, releases, and epics
Integrating with Jira is a very nice feature that is better and better with new releases
It's a good collaboration tool for generating marketing ideas and promoting via web links
Interactive slides depicts marketing and business more effectively
Great platform to collaborate with others in virtual meetings
I like being able to add new stories or work items and being able to sync them with ADO
Very satisfied with this tool, hope to continue being an enthusiastic user."
Cons
There are not many keyboard shortcuts
Deleting a card is bit painful as it is a 2 step process
I miss some shortcuts for instance to zoom in and out faster
User management is a bit tough
Even as an admin, adding yourself to an existing board makes it necessary to go find a different user management area, which is always strange
There is no way to move multiple cards at once with a ctrl+click or shift+click."

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