mHelpDesk vs Swit

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Swit

Category: Task Management Tool

Industries: Education, Marketing, Business, Fianncial

Pricing

Standard

$9.99

Per person, per month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Swit

It was an appropriate tribute to the team's coordination and management of events. I recommend and encourage everyone to use it and take advantage of the tools and features provided by Swit to implement the best project management practices, which primarily focus on creating an integrated system that enables team members to understand their responsibilities and fulfill them fully and on time.

Muna A.

About Swit

Swit is a complete team collaboration suite, which seamlessly combines team CHAT and TASK management. With Swit, you don't have to go back and forth between the two platforms any longer. Finally, you can move to different workflows without losing context in your familiar ways and in a revolutionary new way. Swit can give your team more freedom from integrations through chat, post, file sharing, kanban, gantt chart, and calendar. Try Swit, and turn your conversation into trackable tasks now!

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Swit reviews

Using Swit, we were able to simplify project management by consolidating all of our responsibilities and communicating with one another in a single location.

- Ayman S. Senior Interior designer

The most important thing that we succeeded in using Swit was keeping all team members informed of the delivery dates, by increasing the level of interaction among them, and Swit also contributed to documenting all the updates and entries made by the team, which provided us with an integrated archive of project events.

- Amira D. Site Architect

The advertising which comes in between is the most I dislike about. There are some glitches and bugs while using this software. It should update some more features in its software. They should also upgrade their user- interface. Otherwise no complaints it is a great tool to use.

- Kavyansh G. Social Media Coordinator

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Swit

Pros
I like having multiple channels linked to smaller groups
being able to create and follow colleagues' tasks is really useful for keeping things organized and avoiding confusion
Coordination and minimization of data overload are achieved by tagging colleagues and discussing certain themes in the remark
With the use of a visible shared workspace, we could track team progress and concerns linked to tasks.
Cons
It was tough to choose multiple jobs at once to record color labels or tags
If multiple selection or area selection is allowed, it will be more convenient to use the label registration approach
Inexperienced users may find the platform's UI difficult to understand at first due to its broad features.

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