mHelpDesk vs Targetprocess

See the best product reviews, compare products, read reviews, and more.

mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Targetprocess

Category: Task Management Tool

Industries: Education, Marketing, Business

Pricing

Request for a Quote

20M+ Downloads Check

#1 in Magazines & Newspapers

Try for free

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything you read – faster.

person

"Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today."

Sir Richard Branson

Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Targetprocess

We are using Targetprocess in our daily Agile practice. Our developers and Product Owners are trained in its use, and it is a huge piece of our practice. The software is key to our Agile efforts, and is relatively easy to set-up and use. However, the buyer should be aware that unless you deploy one of the pre-built frameworks, you will be starting with a clean slate, and will have to build your own structures, and this can take a bit of thought and time. I enjoy using the software, and we intend to renew our license for the next year, and will be making efforts to expand the user base. The ability to define different workflows for different teams is very powerful, as is the Request Portal, and other more DevOps type features. Story card aging is another nice feature that we now implement through custom rules.

Mark G.

About Targetprocess

Targetprocess is a software tool to visualize and manage Agile projects according to Scrum, Kanban or a custom approach. The tool allows you to manage your product roadmap, manage requirements, track resources, create shared boards and get the transparency you need across teams, projects, and the entire organization. Recognized in Gartner's Magic Quadrant for Agile Enterprise Planning Tools. Modern & slick user interface. Amazing customer support

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Targetprocess reviews

Outstanding pricing system, easy to put in place so the implementation/training of expert solutions are class that is first. The application is effective and also works with various methods to Agile/Agile Scrum, and also includes pre built application solutions like sound. Our company was all set up in an extremely short period of time.

- Sai C. Senior Pricing Analyst/Deal Desk

TP helped us a lot to manage a complex project that had many teams working in parallel in a large product roadmap. My conclusion was that to be worth the investment the teams should take advantage of all the features and metrics that it can generate. Depending on client's project management in some cases it was not possible to use correctly sprints and generate metrics. In those cases we ended migrating to other tool (such as Trello).

- Bruno B. Director

We used JIRA for several years and it's good, but the lack of proper integrated hierarchy means organising 10,000+ items is just impossible. Even 3rd party plugins dont help much. The UI is slow and unattractive and after 6 months trying to get JIRA Porfolio to work (a cool idea!) I could never get it to and the response from Atlassian was disappointing overall.

- Aaron S. Software Development Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Targetprocess

Pros
We are also active JIRA users and from the beginning we discovered a much more clean approach with TP, and a much more powerful reporting tools
We have found it very clean and simple in the day by day usage, it has powerful reporting functions that helps to keep track of your progression and global performance between multiple projects
It is really good for people like me who can loose focus of the task at hand sometimes
This will help keep you lined out till the project is done
It's by far one of the best tools in terms of project reporting."
Cons
Available analytics is too limited
We really lack the ability to leave comments on tasks and the number of templates
Some dashboards, graphs, reports are very hard to understand and setup
The UI is slow and unattractive and after 6 months trying to get JIRA Porfolio to work (a cool idea!) I could never get it to and the response from Atlassian was disappointing overall
If I compare the service with Jira, I can find several disadvantages
At TargetProcess, I lack commenting tools, change notifications, process timelines and time management."

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

img

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

Check 20M+ Downloads
Try for free

Trending products

footer-waves