mHelpDesk vs TeamGantt

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

TeamGantt

Category: Task Management Tool

Industries: Marketing, Productivity

Pricing

Lite

$19/mo. per manager+

Pro

$49/mo. per manager

Enterprise

Starting at

$99/mo. per manager

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for TeamGantt

I have chosen this for my team of twenty, across six organisations. Onboarding was easy and it has become a regular tool in our project meetings. It has made PM smoother, with everyone clearer on their roles, responsibilities, and time frames

Sam A.

About TeamGantt

TeamGantt is effortless project collaboration and planning. Everything you need to plan and execute your work in one place. Intuitive, beautiful gantt charts combined with task level communication , file sharing, team resourcing and more wrapped up in a beautiful interface. Trying is believing, sign up for our 14 day free trial today!

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

TeamGantt reviews

Overall, TeamGantt has filled a huge gap that I was dealing with in project planning. I plan to continue using it for many years to come. I'm a huge fan of the ease of use and percent complete tracking. I've been able to use the percent complete to help estimate remaining work / budget for projects to keep stakeholders informed.

- Valerie H. Project Manager

It really does what it says on the tin! Quick + easy to create and move tasks around. The interface is intuitive. If like me, you're mostly after a good Gantt chart, then Team Gantt is the fuss free, hit-the-ground-running choice.

- Lola R. creative director

Where TeamGantt fall short is in their overall product polish. The user experience and underlaying design is flat out annoying. Something as simple as undoing a date change can take minutes to figure out and may not even be possible if the site didn't record it in its history. Resizing the charts is a pain and you can't even resize the tasks column. The way projects are listed in the left panel is also very difficult to read and navigate. These things can all be summarized in just the UX design. The feature set is robust and I don't think its lacking anything their customers really are asking for, at this point it just needs to be giving some TLC.

- Matthew R. Project Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

TeamGantt

Pros
Great Project Management System for Teams Tracking Many Projects
TeamGantt is perfect for the team who wants to d basic resourcing of teams or freelancers and track projects primarily through a Gantt view
It is fast and responsive
It shows a simple snapshot, yet is rich in features once you get under the surface
The layout is clean and clear
It is beautiful to look at, easy on the eye and you can personalise colours, zoom levels, timeframes etc."
Cons
Resizing the charts is a pain and you can't even resize the tasks column
The way projects are listed in the left panel is also very difficult to read and navigate
When you have several projects with a lot of tasks it becomes hard to navigate
Collapsable menus sometimes make me miss a task because it's not displayed on the chart when it's collapsed
It is also confusing how to invite and collaborate with other team members
It didn't recognize all the same categories so we had to input some stuff manually
Finally, their mobile app is basically useless."

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