mHelpDesk vs Tracked

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Tracked

Category: Task Management Tool

Industries: Marketing, Productivity

Pricing

Per User

Unlimited users: $60/mo

$3 / mo

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Tracked

I know exactly where I am at with my project/assignment and what I still have to do. Our team meetings are much shorter because our team knows exactly what page everyone is on and/or if anyone is stuck or overloaded with work.

Winston D.

About Tracked

Labels for to-dos and Kanban boards for projects, all within Basecamps UI.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Tracked reviews

Because of this product, I don't just complete my tasks - I crush them with ease. I do every job better with it, and my time is saved while doing it.

- Chase H. — Inbound Marketing Content Creator

Tracked has become an essential part of our use of Basecamp for our teams and clients.

- Amanda B. — Lead Project Manager

one feature that I hope is coming soon is to be able to make a repeating to-do. Right now we change the date but don't have the satisfaction of checking it off every time.

- Dorothy L. Principal and Marketing Director

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Tracked

Pros
The ability to add labels is really awesome and makes it easier to organize things by importance so I know what needs to be done today, tomorrow and next week
Tracked by Basecamp is great, and very awesome to use with Basecamp, it's organization at your fingertips
It's been really good overall
It's already allowing for great work flow and MUCH better tracking of things and where our workflow is being held up
We can keep everything from a task list to assets to comments all in one place so that we can all easily stay on top of the project."
Cons
I hate when I have to re-link Tracker to my Basecamp after rebooting my computer
I will find that a lot of times, it will have me reinstall the extension, which gets a little annoying
Also, the inability to copy labels from one project to another (or put them into templates) and lack of any real reporting or exporting and sorting capability was disappointing
I don't like having to pay for each user that uses Tracked
Some people don't need access to the board but are in the team, so they still have to pay."

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