mHelpDesk vs UpWave

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

UpWave

Category: Task Management Tool

Industries: Education, Marketing, Business, Fianncial

Pricing

Basic

$ 4

Per user per month

Business

$ 8

Per user per month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for UpWave

Survata is one the nice app for Marketing and promoting business. It provides many features regarding marketing and advertising the business. It advertise our products and business more far then we except. It is easy to use and provides us great promotions of our business and products. And most important thing about this is costomers satisfaction. Although, it is effective way to promote business and marketing.

Subrat P.

About UpWave

Upwave is a visual platform for collaborating on projects, portfolios, and daily tasks. Visualize your projects with different views, including board, table, timeline and calendar. Monitor status and progress on all your projects from the portfolio overview. Track time, set estimates and create timesheets. Easily and securely involve outside collaborators. The intuitive and user-friendly interface makes it easy to get everyone onboard - no extra training needed.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

UpWave reviews

Upwave became the one stop shop for collaboration and tracking progress on projects. Also, the customer service team has been very helpful, offering tips so we are able to maximize functionality and productivity.

- Tom K. Senior Manager

Easy to set up, great support throughout the process and quick results.

- Howard P. President and CEO

feature of this product like workload maintain user wise. connect with each other other staff for timely manner

- Ganpat L. Software developer

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

UpWave

Pros
It is really greater to have everything in one app, vivid and organized online, than to buy millions of notebooks or write long messages in chats with tasks for your team members
The idea with ticks and columns to show the progress makes users feel satisfied with the results and observe the completion level of the work
Smart design, a wide range of photos for your boards, stylish colours and tinctures help to create a unique workspace, which is esthetically enjoyable
Especially the singular combination of the following features makes Upwave that strong in my eyes
Full color cards, not just tiny tags as usual."
Cons
I am having problems with archiving
This could be on my end and not software limitations
I avoided buying a software from a software company as upwave is very simple
We used it for about a week then abandoned it
We're very stuck in our way though, so it was mostly us
Every time I had a problem I wrote to customer service and they solved it quickly."

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