mHelpDesk vs Vectera

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Vectera

Category: Task Management Tool

Industries: Marketing, Communication, Educaiton, Business

Pricing

Pro

Starting at $8.99

1 Host Per Month

Business

Starting at $18.99

1 Host Per Month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Vectera

Overall, great! No complaints! I do wish there were more payment options tho. Otherwise, I'd absolutely recommend this to anyone looking for a solid consultation booking platform.

Raymond P.

About Vectera

Vectera is the easy way to meet customers online. Let clients schedule meetings directly into your agenda. A dedicated meeting room is created for every new customer. If a recurring customer is recognised, an existing meeting room will be shared.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Vectera reviews

Impressive! Incredible! Innovative! It is just a mind-blowing, breathtaking tool which helps my dreams come true. Probably, it is the most helpful service which combines the best price and the best quality. Indispensable for any exam coaches, language tutors and experienced teachers working online.

- Olga B. TOEFL Coach

Very good. Nothing to install and the quality is good. The company is quite new but I am confident they will continue to improve this valuable product into real challengers for Zoom and Hangouts, and sorry to say, one of my favorite tools, Calendly.

- Matthew N. CEO & Founder

We didn't like its UI design which was not as easy while using the application. We even tried to simplify it, but it wasn't easy. Overall, its features were great to use, like a whiteboard, analyzing the data, and much more.

- Sumit K. Google Cloud Facilitator

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Vectera

Pros
Superb scheduling and video-conferencing platform with unique features
I am over the moon to use such a reliable, trustworthy, customisable, adaptive, responsive, user-friendly tool
It is highly professional and extremely useful
In the middle of this lockdown Vectera has proven to be a very valuable tool
Unlike more popular and free tools, this provides a lot of privacy
It is a great team behind it, always helpful and willing to listen to ways of developing the product."
Cons
Ns"The team behind Vectera must have watched one too many episodes of Dexter, because they are on a murderous spree when it comes to killing off the big boys
I shy away from software that provides poor support as I don't have time in my busy day to track down solutions to issues or search Google for answers on a bulletin board
The main disadvantage is the capacity of users in a meeting room, it only allows a maximum of 6
Currently if I scroll up, my student will be 'forced' to scroll up as well
I cannot mark while they are doing the next question."

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