mHelpDesk vs VipeCloud

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

VipeCloud

Category: Task Management Tool

Industries: Marketing, Business, Fianncial

Pricing

Enterprise

$60

User/month

Plus

$20

User/month

Pro

$40

User/month

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for VipeCloud

I have liked its personalized Email Blaster very well as it is very fast and gives the complete feedback as for when the mail is delivered & read. I have improved my access to huge masses in a very simple way.

Deepak S.

About VipeCloud

98% of customers rate VipeCloud's Value For Money at 4 stars and above! VipeCloud is the Sales CRM with Marketing Suite that builds rapport with you. Our All-In-One solution includes CRM, Email Marketing, Social Posting, Texting, Video Email, Integrations, and More. With VipeCloud's single solution + rapport building, your business will increase efficiency and accelerate growth. It's no surprise 99% of customers rate our support at 4+ stars.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

VipeCloud reviews

The creators listen to the clients. They are adding new features and make the system easier. They aren't afraid to expand their initial concept and incorporate a better wider vision based on the users.

- Rene R. CEO

Look of it, tracking clicks & opens. Love that it comes as reports directly to my inbox

- Shelly E. Senior sales director

It's an inexpensive alternative to more established, more robust, and more well-known CRMs. Their human support is great—namely, Drew.

- Douglas S. President

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

VipeCloud

Pros
I love that it tells me instantly when someone opens the email, but more importantly when people click on the links
It's important for me to know which team members are engaging in those emails
I am over the moon impressed with the ease of this product
I love the analysis report given after each mass email
I like how easy it is to use- adding videos, pictures and text is a breeze
I think the editing tools are easy to figure out and love the finished product
I love that I can create clean, professional emails and include videos, images, and text that look tasteful."
Cons
Haven't experienced anything that would make me dislike the product
It was difficult to learn and I have my assistant use the system
Limited editing capability from my iPad
Seem to get more "freezes" etc
There is nothing that I have found in the last 6 months that I can say that I don't like."

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