mHelpDesk vs Visual Planning

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Visual Planning

Category: Task Management Tool

Industries: Business, Communication, Marketing, Education

Pricing

Saas : $35 / user / mo*

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Visual Planning

The best thing about Visual Planning is the simplicity of it. It is very easy to use. Scheduling tasks for different employees is very simple, you just click on their box and then click "add card". It has various features that make it easy to use such as color codes and time labels. It helps boost productivity and gives all employees something to look at when wondering what to do.

Benjamin M.

About Visual Planning

Visual Planning is a powerful planning & scheduling software used to manage all types of resources. Our unique flexibility allows you to track projects, jobs, tasks, customers, work orders, employees, equipment and more in a single tool, so you can focus on what truly matters. Centralizing data helps teams become more efficient. Users can work in collaboration from anywhere and access on mobile devices. Send e-mails and SMS alerts to team members, and connect schedules with personal calendars.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Visual Planning reviews

It has an easy to use process that imports all my jobs on to visual planning from Efacs I can plan each machine effectivly by being able to litrerelly click on each machine, but i can also see if everything is in time and not clashing.

- Claire R. Production Planner/Admin

It has been a great experience. It is so easy to use and the drag and drop feature is perfect.

- Shawn C. Production planner

VP helps us to see data more clearly, allowing us to make the decisions that matter, when they matter. This can help to operate more efficiently and allows us to communicate and share information to any user groups, when they need it, in a format that works for them, whatever the device they are using.

- Trevor W. Director

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Visual Planning

Pros
The flexibility is the best feature
We can easily create views and displays and customize the software
Our clients are happy in using this app to schedule officers in shifts and track their attendance
The scheduling app worked better than I expected and the additional capabilities the software provides has streamlined our other process
This can help to operate more efficiently and allows us to communicate and share information to any user groups, when they need it, in a format that works for them, whatever the device they are using."
Cons
While it is a good thing, so an outsider/average user it can be confusing or intimidating
It isn't a 2 minute setup, which won't work too well for small businesses, as it front loads some of the costs."

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