mHelpDesk vs Weekdone
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Sir Richard BransonMost popular feedback for mHelpDesk
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Mark J.
About mHelpDesk
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Most popular feedback for Weekdone
Weekdone is our go-to work management software for project ideas at the conception stage. The easy to learn and operate feel of it allows us to quick set up new projects and get the team rolling. We are therefore able to quickly move from ideation to piloting. And we have been able to successfully develop 30+ ideas into actual projects through Weekdone.
Alhassan A.
About Weekdone
Weekdone is a trusted market leader and innovator in OKR software since 2013, loved by thousands of customers - we know what works. Set company, department, team and personal level OKRs. Access everything with just a few clicks. Link team OKRs to Company Objectives to see total progress by all teams. Keep OKRs in focus with weekly check-ins and automatic progress reports. Seamless integration with tools you already use. Personalized OKR coaching tailored to your company and industry.
mHelpDesk reviews
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
Weekdone reviews
Its been great and usefull for team building and boosting employee moral
- Girish P. Key Account Manager
Ease of use, It is easy for our team to go in and track their progress within any and all OKRs! It also helps our team understand what a great O, KR, and initiative look like through their scoring mechanism.
- Melissa W.
When our [SENSITIVE CONTENT] and Executive Team decided to implement OKR's for our organization we had a two-fold learning curve and need. We needed a method to track the Objectives and Key Results, but also we needed to learn and understand the general principles and methodology behind OKR's. Weekdone, both through its design, and especially through the great onboarding and coaching, facilitated both of these in a clear an efficient manner for our organization.
- Jeff S. IT Director
Pros & cons
mHelpDesk
| Pros |
|---|
| The automatic linking with HomeAdvisor worked well usually |
| When it did, sending out text message alerts for new leads was a nice feature |
| Useful helps us on a daily basis keep track of our estimates and appointments |
| It was extremely easy for our employees to use when they had issues that were IT related |
| Made it extremely easy to track all the open tickets of issues across the state |
| Being able to automate is a great feature for our business." |
| Cons |
|---|
| Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support |
| Terrible Customer Service from the beginning |
| They entered all our information for us to get started and then it took months for us to get it the way it would work for us |
| Inventory does not sync well with Quick Books |
| Customer portal has lame search features for my customers |
| At times, there seems to be a delay in the connection." |
Weekdone
| Pros |
|---|
| Great tool to get your personal and work tasks alligned |
| Very good to make "notes" that you can pick up later |
| Weekdone is an incredible tool for helping teams see what their future plans are and the progress that has been made to get accomplish those plans |
| We were happy with the OKR capabilities and used it both for quarterly and yearly planning and for everyday execution/supervision, weekly management committee meetings, and employee feedback |
| This helped the team stay on top of the project |
| We need the ability to work on a project 24/7 to ensure we make the changes as it is very case-specific and with very strict deadlines." |
| Cons |
|---|
| I actually signed up for the paid subscription by mistake |
| I emailed them and they would not refund me |
| They should really work on their app performance |
| Devs should be ashame to provide such a slugish experience that is ruining the whole user experience |
| They caught on fairly quickly, but we can be pushy, so it was a little intimidating for them |
| It can be confusing sometimes to find the team dashboards even after using the tools for long time |
| And also never tried it for anything else than the OKRs." |
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