mHelpDesk vs When I Work

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

When I Work

Category: Task Management Tool

Industries: Education, Marketing, Business, Financial

Pricing

Standard

$2.50 / user

Advanced

$6.00 / user

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for When I Work

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Trish C.

About When I Work

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

When I Work reviews

I love this product. Greatly improves several aspects of our workplace, both management and employees.

- Ryan M. Principal

It's a really good sheduling work software to use.

- Kristen A. Customer Service representative

Overwall the software works great for time keeping, scheduling shifts and dropping shifts.

- Deanna B. Business Manager

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

When I Work

Pros
Out of all the scheduling apps or processes I've been a part of, this has definitely been the smoothest
I would recommend this app to any employer looking for good software
It is a really nice way especially if you have a significant number of employees to figure how best to configure everyone's schedule to meet the needs of the office
I love using when I work because it's super easy to view your schedule for the week and also week to come
When I Work allows me to keep track of my work schedule seamlessly
I have recommended it to a few of my friends who are not the greatest with time management."
Cons
Often, this process is tedious, but it doesn't come up often as the initial mistake is human error
Sometimes on the android app its signs you out or completely fails to load
Re-opening the app usually fixes it but it can be frusterating
They change features that are detremental and don't give an option to opt out
You can't speak to a person you have to email them with problems
You have to pay for unused users portion- e.g you have only 5 users but you still have to pay for 10 users
It is misleading that they list a price per user."

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