mHelpDesk vs YouTrack

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

YouTrack

Category: Task Management Tool

Industries: Education, Marketing, Business

Pricing

2,000-user plan

$10,000/ year

15-user plan

$200/ year

500-user plan

$5,000/ year

0-user plan

$3,000/ year

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for YouTrack

Our overall experience is positive. We run it within our own environments and can't even remember a time when we've ever had any problems or outages. It's rock solid. It's also very performant and does not have unreasonable system requirements. Internal and external users all comment on it's ease of use, particularly as we can hide away the parts which are not so friendly for non-technical users. We run our projects using the kanban functionality and when we show the boards to some of our clients who are familiar with JIRA often comment on how clean the interface is.

Andrew E.

About YouTrack

Developed by JetBrains. YouTrack is a tool to manage your projects, configure agile boards, use reports and Gantt charts, dashboards and time tracking. Track tasks and issues, support customers requests, plan sprints and releases, create workflows, and never force your process to fit the limits of a tool again! YouTrack speaks your language, supports markdown and emoji-reactions. YouTrack is flexible enough to follow your exact process! Cloud or Standalone. Free for 10 users.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

YouTrack reviews

Can be integrated with VCS repos (such as Github or Gitlab) A lot of custom fields and options to customize issue tracking experience Great customer support from Jetbrains

- Maicol B. Developer

PyCharm has tons of advantages when compared to text editors in terms of supported functionality. With respect to Python development, PyCharm definitely stands out with features like remote debugging, code quality checks, and integrations with third-party software like Docker and Kubernetes.

- Swapnil Kulkarni, Active Technology Contributor, OpenStack

As our team carefully weighed the benefits and shortcomings of building our strategy upon each of the frameworks, Kotlin Multiplatform Mobile ultimately emerged as the framework of choice.

- Kris Wong, Software Engineer/Architect, VMware

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

YouTrack

Pros
I've been working also on its workflow functionality which I've found very useful and complete
Also the docs are great and exhaustive which is a huge pro often overlooked
Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs
I'm glad it exists, it looks nice enough to convince the management and knows enough to satisfy most of the developers too
We tried a free version
It has many great tools for project management."
Cons
After initial setup, it was kind of hard to set up users and create issues off the bat
Their UI was a little confusing
For example, the option to search by 'Assigned to me' has altogether disappeared from the main menu
Now you have to specially navigate to find that tag
From a user perspective it's annoying
From an API developer perspective, it's annoying
Gets The Job Done But Clunky With Limited Views."

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