mHelpDesk vs Zoho Sprints

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

Zoho Sprints

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Premier

$6.00

1 User

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Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Most popular feedback for Zoho Sprints

It has everything an agile software development team needs. It has an easy interface, easier than Jira and that was it for us. Most importantly we like that it has checklist available for each story and hence we can add tips and guides to each story for our developers which they can verify and check before they start the story.

Keval P.

About Zoho Sprints

Zoho Sprints is a free online agile project management tool for Scrum teams. Add user stories to your backlog, estimate and prioritize work items, stay on track with personalized scrum boards and swimlanes, get actionable insights from velocity, burn up and burn down charts, collaborate with your team on a social feed, and schedule your review and retrospective meetings from one place.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Zoho Sprints reviews

How simple it is to implement it within our development team coming from Zoho Projects.

- Thomas B. Executive Director

I like Zoho Sprints for managing back office projects. It keeps us focused on our priorities. It is a robust platform, it allows us to work efficiently and is very useful for documenting, reporting, monitoring and managing all our daily tasks and activities.

- Robin W. Software Engineer

It was easy to use, compelling, easy to integrate with other Zoho products. My team had become very productive. and cheaper comparatively. good for startups.

- Jesman X. Director

Pros & cons

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

Zoho Sprints

Pros
I am like falling in love with this
I think it is amazing that Zoho brings this amazing platform to organize projects
It complies with the Sprint Methodology, so it's easier to implement it to our firsts projects using it, it would be an excellent tool
Its very simple, lots of reporting and viewing style to choose from that makes it easy to review progress or projects
So far, we're very happy in how easy it was for people to get involved in the tool."
Cons
The interface is not intuitive
Buttons are completely in the wrong place
Moving backlog items to the current sprint is a little confusing
No, I am still to try many things on this tool
I had to call upon customer service to have it connected
Maybe I was doing some wrong or its ZOHO's end."

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