MiCloud Connect vs Phone.com

Side-by-side comparison of features, reviews, pricing and more

MiCloud Connect

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Contact for a Quote

Phone.com

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Basic Users

$11.99

/mo/user

Plus Users

$15.99

/mo/user

Pro Users

$23.99

/mo/user

20M+ Downloads
5/5

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MiCloud Connect reviews

I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

- Julie G. Communications Specialist

Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

- ris E. BI Manager

I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

- Alex C. Sales Manager

Phone.com reviews

the platform is easy and smooth to use. difficult to set up if you dont know about tech. very usefull for process management and communication between all levels of the team

- Anthony V. owner

Phone.com has an admin portal that allows you to set up voice mail, multiple lines, etc. Through the admin portal, you are also able to send and receive faxes. It's an excellent service, and we are so happy to have found it.

- Kimberly M. Accounts Payable and HR Assistant

Used Phone.com service for 2 months and it never worked. The quality was so poor I had to leave.

- John H. Owner

Pros & cons

MiCloud Connect

Pros
The software is easy to configure and the phones work great
The platform runs without much need for interaction
Excellent solution for legacy Mitel customers
Has some good features that business like to have-voicemail to email is great
It does everything a phone system should do
I would recommend to others."

Cons
The biggest problem with this software is that it's very unreliable
Call notes regularly get lost
For example, I will go to put a call on hold and it will display an error
Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting
For now I do't think there's anything missing in this software
Their support has become horrible
Their customer support portal is not user friendly."

Phone.com

Pros
Overall, a great phone system
Just began using it and very happy
I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office
The Android app is also useful if I want to make calls from that number remotely
We don't worry about it day-to-day, it just works
We use it with Ring Central for our business phones
I like that there was a wide range of call routing options."

Cons
Absolutely NEVER would have chosen Phone.com had we known the hassle this was going to be
No one in their right mind would rationally choose phone.com
Customer support simply doesn't seem to care a single bit about the massive inconvenience to our business that this porting delay has caused our business
This business is a scam
They make it impossible to cancel your account
If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop."

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