MiCloud Connect vs ResponseTap

Side-by-side comparison of features, reviews, pricing and more

MiCloud Connect

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

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ResponseTap

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Contact for a Quote

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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MiCloud Connect reviews

I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

- Julie G. Communications Specialist

Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

- ris E. BI Manager

I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

- Alex C. Sales Manager

ResponseTap reviews

I like the ability to be able to create the tracking numbers attributed to different campaigns and it's easy enough to track how they're doing

- Chelsey H. Digital Marketing Manager

Very easy to set up new tracking numbers and equally easy platform to use! The reports are very insightful too and easy to download and understand.

- Panos G. Account Executive

Great to use with our print campaigns- newspaper/magazine. Easy set up and easy use! Would recommend highly.

- Poppy Ellen E. Planning Executive

Pros & cons

MiCloud Connect

Pros
The software is easy to configure and the phones work great
The platform runs without much need for interaction
Excellent solution for legacy Mitel customers
Has some good features that business like to have-voicemail to email is great
It does everything a phone system should do
I would recommend to others."

Cons
The biggest problem with this software is that it's very unreliable
Call notes regularly get lost
For example, I will go to put a call on hold and it will display an error
Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting
For now I do't think there's anything missing in this software
Their support has become horrible
Their customer support portal is not user friendly."

ResponseTap

Pros
Reporting
Traffic source call tracking & recording
Integration with most of CMS

Cons
Compatibility with conference software like Hangouts
Desktop application not available
More training resources.

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4.6/5

20M+ downloads

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