MiCloud Connect vs VidyoConnect

Side-by-side comparison of features, reviews, pricing and more

MiCloud Connect

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Contact for a Quote

VidyoConnect

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Vidyo Team Plan

For up to 50 hosts / licenses

$20.99

Vidyo Enterprise Plan

From 51 to 250 hosts / licenses

$19.99

20M+ Downloads
5/5

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MiCloud Connect reviews

I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

- Julie G. Communications Specialist

Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

- ris E. BI Manager

I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

- Alex C. Sales Manager

VidyoConnect reviews

Simple intuitive interface, well thought features, Good Audio-Video Quality, Reliable communication, Excellent for Online classes, meetings and Lectures. It is its own class.

- Narinder K. Backend

Ease of use when making and receiving video calls

- Julian V. School Counselor

Nothing. It just annoys me. Helps me determine that people are not technical in nature.

- Mark W. Owner

Pros & cons

MiCloud Connect

Pros
The software is easy to configure and the phones work great
The platform runs without much need for interaction
Excellent solution for legacy Mitel customers
Has some good features that business like to have-voicemail to email is great
It does everything a phone system should do
I would recommend to others."

Cons
The biggest problem with this software is that it's very unreliable
Call notes regularly get lost
For example, I will go to put a call on hold and it will display an error
Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting
For now I do't think there's anything missing in this software
Their support has become horrible
Their customer support portal is not user friendly."

VidyoConnect

Pros
Overall, Vidyo has been a very solid software purchase for my office
It's reliable when we need it and it gets the job done
My overall experience with Vidyo was that it fit the needs for our organization at the time
VidyoConnect is a fantastic software that my company uses for numerous events across our organization including town hall meetings, team & company calls and virtual tradeshows with clients
The ease of scheduling Vidyo rooms as well as the video quality are top differentiators for the solution and give it a competitive advantage in the market."

Cons
Cannot text or leave messages to user while they are offline
No conference phone line alternative
No chat function included in basic package
It can just make it somewhat annoying on trying to login quickly if there's another update to install or if you need to re-enter credentials
But this is a very minor concern
This application does not have as many features as the other applications
No emoticons nor being able to change the background."

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