Mopinion vs tawk.to

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Feedback Translations (Enterprise package only) - NEW! Conersational Feedback - a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations.

tawk.to is a free live chat program that allows you to monitor and talk with visitors on your website or from a free page that you may customize. You can access either of these features from the app's website. You are free to have an infinite number of agents and to add those agents to an unlimited number of sites, allowing those agents unrestricted access to all of your visitors. Your conversation history will remain stored indefinitely unless and until you erase it. You have the ability to alter the appearance of widgets, including their location, color, and icons, as well as the content of widget headers, messages, and forms. You can also: - add welcoming messages, chat rescuers if agents are busy, or other simple or advanced triggers; - use shortcuts (canned responses) for quick answers on common questions; - setup Pre-chat form to ask required contact details of the visitor; - use shortcuts (canned responses) for quick answers on common questions; - use shortcuts (canned responses) for quick answers on common questions. The Tawk.to Android app allows you to perform the following tasks: - register in Tawk.to, add websites, and generate widget code for them; - receive push-notifications about new visitors on your website, new chat requests, and new messages from visitors or your agent colleagues; - monitor visitors' movement on your websites and initiate chat with them; - invite agents into Tawk.to, speak with them in direct messages or group chats; - work with tickets from users, sent to your There is none. No advertising. No spam. It has always been and will continue to be completely free.