Nextiva vs MiCloud Connect

Side-by-side comparison of features, reviews, pricing and more

Nextiva

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Essential

$18.95

/user/mo

Professional

$22.95

/user/mo

Enterprise

$32.95

/user/mo

MiCloud Connect

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Contact for a Quote

20M+ Downloads
5/5

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Nextiva reviews

Overall, our company has been extremely pleased with Nextiva. We have had very minimal issues (most attributed to internet woes on our end) and the cell phone integration and app work flawlessly. We are often out of office/town and being able to take calls for our customers with such clarity and function has been great! Customer service is very quick to address any issues and help get you up and running in no time. Everyone we've dealt with has always been extremely courteous and very professional. The quality of our calls is very crisp and clear and we are extremely pleased to be a Nextiva Customer!

- Chelsey W. Office Manager/Administrator

I like the great connectivity that Nextiva provides our team. When calls come in, they are immediately routed to the correct individuals. If there are network issues, the app warns us to move over to call forwarding. This is very helpful for our team to make sure our customers receive great service.

- Jake F. Director of Sales/Marketing; Project Manager

Mostly, I like that it works. I don't get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

- Gregg C. VP

MiCloud Connect reviews

I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

- Julie G. Communications Specialist

Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

- ris E. BI Manager

I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

- Alex C. Sales Manager

Pros & cons

Nextiva

Pros
Overall our experience with Nextiva has been pretty good
Very good the addons make the entire service worth it, if you are big on video meetings and have not use the included Amazon Chime then you have never used the best
Phone service was reliable and call quality was good
Using Nextiva we have reduced are phone bill, increased control over our phone system and added the ability to use the phone app."

Cons
I spent days asking to fix things but each time more problem and more things did not work
We were running in circles with the problems
The phone system was with a lot of technical problems
Auto attendant not working, CRM not working, SMS not working
Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost
Forever ongoing contract auto-renewals without notifications to the client
We didn't even let users know they could login--it's that bad
The cost of their service just cannot compete with the rest of the market."

MiCloud Connect

Pros
The software is easy to configure and the phones work great
The platform runs without much need for interaction
Excellent solution for legacy Mitel customers
Has some good features that business like to have-voicemail to email is great
It does everything a phone system should do
I would recommend to others."

Cons
The biggest problem with this software is that it's very unreliable
Call notes regularly get lost
For example, I will go to put a call on hold and it will display an error
Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting
For now I do't think there's anything missing in this software
Their support has become horrible
Their customer support portal is not user friendly."

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